Provides technical support to customers over the phonePerforms remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by the customersGuide the customer through the problem solving processRecord events, problems and their resolutions in ticket logsEscalate unresolved issues to the next level of support personnelFollow-up and update customer status and information

Provided exceptional customer service by performing duties as cashier, logistics, restocking, and protecting company assets.Performed merchandise-related activities to ensure merchandise presentation guidelines were met through plan-o-gram changes, merchandise and price changes, weekly ads and price changes.Followed the established sorting and stocking guidelines and completed freight processes. Ensured freight sorting area was organized in accordance with guidelines. Scanned, investigated and filled inventory lows and outs daily.Evaluated the customer's needs to determine what offerings or services a customer might need. Offered technical support to customers through Tech Services.

*Maintain computerized record of all supplies and tracked their location, usage, and repair needs.*Evaluated technical issues and troubleshot computer problems in an efficient manner.*Diagnose and repair desktops, laptops and peripheral devices such as replacing defective equipment.*Perform installation, diagnosis and repair of all computers; which includes running Malwarebytes scan, Webroot installation, Microsoft 365 setup & cleanup, and reimage as needed.*Managed the ordering and receipt of products including submitting purchase requisitions and acquiring bids.

*Provided leadership and supervision to the camp team as assigned by the Director or in their absence*Responsive to the needs of the campers, members, and staff*Ensured quality standards are met and maintained

*Provided support to the Custodial Supervisor through taking inventory of daily custodial supplies.*Ensured the facilities were maintained in proper order and classrooms were organized for upcoming school year.