Design and build custom desktop, gaming, and laptop computers per customer requirements.Diagnose, repair, and replace hardware components and software applications on an on-call basis.Troubleshoot network connectivity for copper, 802.11, and cellular connections for SoHo routers.Provide legendary customer service while prioritizing work under pressure for multiple customers..Key Achievement: Educate elderly customers on the dangers of phishing and the need for data protection.

Provided telephone support to end-users experiencing technical difficulties. Troubleshot, diagnosed, and resolved technical hardware and software issues remotely. Guided, with confidence and composure, end-users through corrective measures. Tracked and routed support requests via a computerized ticketing system while thoroughly documenting resolutions.

Plan and execute a safety-first 500 mile daily logistics route for receiving and delivering exotic animals & supplies to customers throughout the Carolinas and Virginia. Engage, advise, and upsell key account stakeholders on core products to set and exceed service level agreement expectations.

Coached and represented clients in their best interest in contract negotiations and home purchases.Orchestrated weekly open houses and showings for premier properties in the Winston-Salem area.Researched and analyzed economic trends to offer clients an accurate market analysis for maximumcapital utilization.

Inspected and tested the quality of prefabricated commercial airline chairs and their attached parts to ensure they meet engineering and safety standards prior to aircraft installation and commercial use. Read and interpret blueprints, illustrations, and specifications to determine layouts, sequences of operations or identities, and relationships of parts to validate accuracy and production purpose. Documented and followed standard operating procedures for defective products and took corrective action to resolve errors.