Justin Lee possesses expertise in program management, strategy, customer experience, change management, telecommunications and 24 more skills. Colleagues describe him as "I’ve known Justin as CX professional and peer for many years now. He is extremely passionate about the spheres of customer experience and ecommerce, delivering seamless and integrated solutions to meet and exceed travellers needs across the end to end journey." and "Justin is a true thought leader, constant challenger of the status quo and driver for customer advocacy - invaluable in a fast paced eCommerce retail organisation, with customer service more often than not being the main differentiator. Justin is an expert in navigating large and complex matrix organisation to champion the customer cause, highlighting and quantifying the long-term impact of customer relationship vs. short term conversion benefits. A true team player, Justin… Show more"