Justin Smith Email & Phone Number

Melbourne, Australia

Senior company retail manager for corporate Victorian, Tasmanian and ACT restaurants.Day to day support of my regions restaurant.Accountability for all operational aspects of the region.Weekly, quarterly and annual reporting and presenting.P&L, GP, labour and operational costs.Training and support for all management teams.Develop and support all teams in leadership Built and expanded the Tasmanian market by 66% with positive L4L 14%. HR support to restaurants when needed. Organise, structure and run regional meetings. Supported and coordinated the opening, closing and relocation of stores and team in the Covid times. Developing and supporting General Managers to implement training and development plans. Supported and expanded Sushi Sushi concept stores - Coles, BP services, Hub and spoke model to open and increase profit model.

Melbourne, Victoria, Australia

Area manager for corporate Victorian restaurants.Day to day support of my regions restaurant.Accountability for all operational aspects of the region.Weekly, quarterly and annual reporting and presenting.P&L, GP, labour and operational costs.Training and support for all management teams.Develop and support all my teams to become great leaders in their own restaurant and build for future growth and support. HR support to restaurants when needed. Organise, structure and run regional meetings. Have supported and coordinated the opening, closing and refurbishment of over 30 restaurant, working closely with the project management teams. Planing, developing and support General Managers to implement training and development plans. Support and coordinate national roll out training.Support National restaurant competitions.

Melbourne, Australia

Victorian, Western Austrailan and South Australian people development manager looking after the training and development needs of the restaurant and management.Led the team to build, design and implement a full in store competency based training system. Coordinate and complete the successful rollout of all training materials into the restaurants Organise and implement the national training required in the states. Developed and supported the General manager and Area Managers with any training and development plans required.

Abbotsford, Victoria, Australia

National manager for customer service, managing the day to day dealing with the national complaints resolution.Planned and built a complaint feedback resolution system, including a national training plan. Coordinated, planned and implemented a national change over to a restaurant based feedback resolution system. Improved and implemented and weekly, quarterly reporting system.

Birmingham, United Kingdom

General operations of large restaurant groups. Control of GP, labour and operating profits of many high volume restaurants.Managing and developing many managers through the ranks from staff members to Restaurant General Managers.Training and development to all company procedures.Maintaining company and legal policies.Senior mentor to General ManagersArea manager support answering to the area and regional manager. Managed closure and opening of refurbished restaurants Organise, structure and hold area meetings.