• Promoted to Operations Manager for the premier compliance and credentialing vendor in New York City servicing our healthcare client’s compliance and credentialing needs for pre-employment and annual health screenings including physicals, drug screening, N95 respirator fit testing, immunization needs, etc.• Responsible for overseeing and enhancing the relationships with over 3,000 partnered urgent care centers nationwide including LabCorp, CVS, Concentra, Kroger among many other networks. • Manage the people, process and workflows of the Operations team including my Associate Operations Manager, Operations Lead, Customer Service Representatives and Data Integrity Analysts.• Facilitate daily stand up calls for Operations and weekly team strategy sessions with the entire Operations, Sales, Account Management and Recruitment groups in relation to my department.• Conduct one on one meetings with each member of my Operations Team, serving as a mentor and resource to ensure they are getting the professional support they need and that KPI’s are met. Thus, allowing ongoing issues to be addressed and our Clients to ultimately get the services they need. • Represent the team in recurring internal meetings with other groups, along with various management and leadership calls to share pertinent information about my team and be made aware of updates from the rest of the organization to share with my staff.• Address and/or delegate high level Client escalations through Teams, Outlook, and our ticketing systems to ensure SLAs are upheld.• Train new hires in relation to their place on my team or how my team plays a role in their job function if being placed in another department.

• Promoted to Business Development Manager, responsible for the successful onboarding of our Clients in order to service their pre-employment and annual compliance needs.• Lead team of Account Managers, holding them responsible for new client engagement and upselling existing clientele.• Main point of contact for executive and manager level escalations from Clients, facilities and other vendors.• Responsible for boosting our bottom line by ensuring all open opportunities and corresponding deals were closed.• Internal platform specialist educating clients, facilities, and new staff on our Client Portal, EMR platforms and Salesforce.

• Successfully implemented new workflows, enhanced existing processes, and built rapport with internal and external stakeholders, allowing for greater than 200% year-over-year revenue growth.• Navigated within start-up environment expanding third-party agreements with our partnered facilities throughout the country.• Proactively curated exams for our Clients and their Candidates to ensure services were rendered as scheduled.• Coordinated Client concerns, integration issues, lab errors, expansion of services, procedure availability, etc.• Reviewed invoicing concerns from our partnered networks for services rendered whenever a discrepancy came up that needed to be addressed.• Utilized Microsoft Office including Excel, Word and Outlook. Worked in Salesforce, Fresh Desk, Google Docs, Sharefile and other systems to meet overall metrics and goals.

• Completion of 30-month contract. Worked in the Verizon Local Exchange Carrier Office coordinating milestone dates of 300 orders on average per day through AT&T, Sprint, Level 3, CenturyLink, etc. Solely responsible for the Dallas, TX market.• Served as the liaison for all departments by actively engaging in the SDLC of projects to ensure dates were met. • Partnered with Planning, Construction and Engineering Project teams, as well as Design, Mapping and Dispatch to obtain status.• Proactively reviewed all data and sent reports to various Directors, Management and Provisioning teams. • Gathered site requirements status, work order information, permits, etc. to ensure orders were tracking to meet due date.

• Worked for Town Sports International, promoted three times, having held four roles, over five years.• Brought into a struggling location with team in need of direction and training. Within two months consistently hitting and surpassing quota. • Oversaw $2 Million in Revenue, Payroll, and Expenses. Responsible for monitoring/regulating multiple vital metrics; new sales, member satisfaction, controllable expenses, training revenue, auxiliary sales.• In March 2013, promoted from Tier 2 to Tier 3 facility. Consistently achieving 110% of quota. • Facilitated daily/weekly sales meetings individually/in group settings to brief team on required statistics and goal setting along with other department managers for overall business success. • Created positive, team-oriented work environment, as well as supervise and delegate tasks to other managers and Sales Team, while providing results-oriented feedback and motivation. • Staffed high level talent through active recruiting and development of team via in-club trainings and role playing.

• Generate qualified leads/drive traffic through brainstorming marketing techniques. • Enhance team-oriented work environment by motivating staff to achieve their goals. • Active internal and external networking to create relationships with members and community leaders. • Review/redirect individual goals to obtain quota.• Serve as a mentor to the sales team.

• Direct manager, in charge of scheduling twenty two staff members including Welcome Team, Lifeguards, and Babysitting.• Addressed all current and prospective member inquiries regarding account maintenance, billing issues, and general membership questions. • Liaison to General Manager for overall maintenance and organization of facility.• Motivated and supported staff while ensuring continued member satisfaction.• Responsible for bi-weekly payroll auditing and approval processes. • Acting manager in General Manager's absence.

• Conducted thorough interviews of prospective clients to evaluate their overall health concerns in hopes of attaining best membership for their needs. • Multi-tasked between helping current members with account concerns, and clerical aspects of maintaining books, computer use, emails.• Community outreach and internal rapport building to drive business.