Justin Light Email & Phone Number

El Paso, Tx, Us

Boulder, Colorado, United States

Boulder, Colorado, United States

Elevated sales team conversion rates from 19% to 27% on an $18,000 membership product, significantly boosting revenue and closing efficiency in a high-ticket sales environment.Designed and implemented repeatable, high-impact sales processes and sales rubric, driving consistency and scalability in the sales team's performance.Developed and established a comprehensive system of goals, KPIs, and metrics, creating a data-driven approach to sales management where none existed before, enhancing accountability and tracking for long-term success.

Toronto, Ontario, Canada

Spearheaded operational strategies that directly contributed to record-breaking revenue growth, achieving the highest annual revenue in five years, excluding Q4 2023.Led the company to its two most profitable months in its 17-year history, aligning operations to support aggressive sales and profitability targets.Developed and executed performance metrics that optimized productivity across company, team, and individual levels, driving significant improvements in key performance indicators (KPIs).Partnered closely with sales teams to streamline processes and enhance sales effectiveness, leading to more efficient conversions and higher close rates.Directed company-wide strategic planning sessions and high-impact training initiatives, aligning all departments with growth and revenue goals.Managed and optimized the recruitment pipeline, significantly upgrading team capabilities, which contributed directly to increased sales performance and overall business growth.

Miami, Florida, United States

Spearheaded operational strategies that drove a 220% business growth over two years while effectively minimizing expenses, ensuring sustainable scalability.Collaborated closely with the founder to align the team with the company’s long-term vision, translating goals into actionable strategies that enhanced sales and performance outcomes.Led the project management for the successful launch of two online courses and a high-ticket coaching program, each generating over $300K in initial revenue and contributing to more than $2M in total sales.Implemented a high-converting two-step sales process for the high-ticket coaching program, achieving a 35% close rate on a $7,500 offer, significantly boosting high-ticket revenue.Cultivated organizational coherence by setting clear goals, establishing accountability systems, and enhancing visibility of key metrics, enabling better decision-making and improved team performance.Directed the planning and execution of all company goals, facilitating high-impact annual, quarterly, and weekly meetings to ensure alignment on growth, sales, and performance objectives.

Austin, Texas, United States

Drove over $1M in sales in a single quarter by creating and optimizing high-converting sales processes.Spearheaded the development of two recurring coaching programs, generating over $2M in yearly recurring revenue.Partnered with the founder to scale the company from 0 to $2.5M in annual revenue within one year, leveraging strategic and tactical sales initiatives.Coached over 40 companies, each generating $1M+ in revenue, enabling them to scale effectively through advanced sales strategies and operational systems.Led and managed coaching, sales, and customer service departments, aligning teams to consistently meet revenue and performance goals.Developed key resources for the online platform, enhancing client engagement and driving higher retention rates.Held and facilitated all company and planning meetings, ensuring alignment on sales objectives and operational efficiency.

Austin, Texas Area

Boosted customer service quality scores by 23% through the development and implementation of a unique survey system, enhancing customer satisfaction and service delivery.Monitored call performance and provided targeted coaching and training to representatives, driving improvements in customer service scores and cross-functional product support.Built an internal knowledge-sharing system that streamlined training and increased team efficiency, significantly reducing performance issues and raising overall service quality.Led recruitment and talent acquisition strategies, improving the hiring process and strengthening the team with top-performing customer service representatives, directly impacting team performance and customer satisfaction.Implemented detailed performance metrics for the team, aligning individual and group goals with corporate objectives, driving operational success under high workloads and tight deadlines.

Austin, Texas Area

Developed and implemented key performance metrics that elevated team performance, enabling representatives to meet and exceed ambitious corporate objectives under tight deadlines.Created and deployed a unique survey system, which improved quality assurance and boosted average customer service scores by 23%, directly enhancing customer satisfaction and retention.Trained and coached team members by monitoring calls and providing actionable feedback, leading to higher customer service ratings and improved support across multiple products and services.Built an internal knowledge-sharing encyclopedia, improving training efficiency and reducing performance-related concerns, which contributed to a noticeable uptick in overall service quality.Led recruitment and HR efforts, implementing effective strategies to identify, interview, and hire top-tier customer service representatives, improving the team's capability and consistency in meeting customer expectations.

Shared expertise through workshops and one-on-one customer trainingDeveloped ability to cater to different learning stylesOver 200 hours training both Apple employees and customersMastered Apple pro and consumer applications