Justin Linham Email & Phone Number

Wiltshire, England, United Kingdom

Wiltshire, England, United Kingdom

Wiltshire, England, United Kingdom

Advising clients on their mortgage and protection needs.Packaging complex mortgages for underwriters and approving standard applications.Maintaining high levels of compliance and customer satisfaction earning an "Extraordinary People" award in 2018. and achieving 100% 'Client Would Recommend'Training and development of staff to aid introductions.Process Mapping the end to end journey, engaging different stakeholders/parts of the business to ensure correct outcomes.Preparing and delivering training packs.Writing Procedures.Creating 2LOD procedures for quality assurance.

Advising clients on their protection requirements. Working with branch staff at all levels to identify potential customer needs and providing training to help staff develop their sales skills. Working with new customers, plus helping to maintain and service existing clients. Providing introductions to other areas of the business that can support customer needs. Focusing on customer service and working within a highly controlled regulatory framework. · Personal mid year rating of 'Strong' for bonus purposes.· Achieved a Lloyds Customer Service award for consistant customer care.

Various Within Wiltshire

Developing relationships with new and existing customers to provide both a continuing level of service and to expand the business and make the most of any new business opportunities which the building society branches could provide.This involved training and developing the branch staff in industry knowledge/company specific information as well as customer approaching and sales skills.I helped to take one branch from being ranked 19th to top three for the next three years including one top spotI was also involved in the development of the new point of sale process and adviser website projects.To highlight any potential shortfall within the customers situation and to present a solution to them. Oh, and to always try and do it with a smile on my face

Active in seeking new customers and maintaining a high level of service to existing customers. The majority of my business came from referrals which I think speaks volumes about how I conduct myself and my business

Bath, United Kingdom

Bristol And Exeter

Responsible for all elements of training new industry entrants to competent adviser status whilst also maintaining personal targets. I was the youngest training manager within the company and managed to achieve convention every year for personal sales as an adviser and manager.

Bristol, United Kingdom