• Reported projected implications of scheduled minimum wage increases passed under California State Senate Bill 3, specifically analyzing the magnitude of the benefit received by non-skilled minimum wage workers, the burden of increased cost to their employers and the effect on state employment levels• Researched minimum wages for workers employed on public works projects for the State of California by analyzing and extracting wage information and contract provisions from collective bargaining agreements• Negotiated resolutions to scope of work overlaps for unions’ collective bargaining agreements• Computed changes in the consumer price index for urban consumers as well as urban wage earners and clerical workers in the US, California, the San Francisco Bay Area, Los Angeles, and San Diego• Educated the public of prevailing wage requirements relating to payment of hourly wages and fringe benefits through written correspondence and telephone calls

• Assisted 100 customers per shift, on average, in the purchase of their items• Prepared a variety of hot, cold, and blended drinks according to customer request• Resolved customer telephone inquiries

• Managed invoice database and processed credit card billings• Provided customer service by taking phone orders & ran credit cards for billing• Dispensed beverages at concerts and events

• Maintained 18 HTML websites, updating site content per client request • Represented company at dental conventions in Northern and Southern California Regional Conferences• Created 2 HTML websites using Adobe Dreamweaver CS3