ContactRelief is the only cloud-based platform purpose built from the ground up to enable businesses to strategically and efficiently manage communications with consumers during natural and man-made disasters. The subscription based UI can be accessed by any modern web browser at any time and on any device. There is no software to install and no PII sharing. Integrations are optional and data can be transmitted via Email, SFTP, API and web-hook. When disaster strikes your customers around the country, ContactRelief is the single technology resource your business needs to be efficient, optimize contact strategies, reduce risk and strengthen your brand image. We augment the technology by providing a team of Decision Analysts who work 24/7 monitoring breaking news and assessing damage so you know the right time to pro-actively message your consumers before the event and precisely when to suspend and resume contact. If that isn't enough! You get to choose how you want to wrap the effected region. State, County, Area Code, Exchange, Zip Code and geo-code. We would love to learn about your disaster management process and any pain points that may exist. Contact us today through our website, www.contactrelief.com, to schedule your free Disaster Readiness Assessment or to see a live Demo. The Best to you!Justin

I resigned my position as Vice President at Alltran, f/k/a URS and my last day was May 26, 2017. I completed my role in the Financial Services vertical of our company. I moved from our headquarters in Houston to open our contact center in Bryan, Texas in October of 2007. Too lengthy to list, I managed all facets of our day to day operations reporting directly to our COO. Using our BI analytics, speech analytics (Nexidia), our proprietary operating system (SIMON II), our scoring and segmentation methodology and a culture inspired by a strong work-ethic of KPIs/SLRs, we developed and sustained world class performance and compliance strategies for traditional third party, first party, customer service and inbound payment-processing clients. Our highly talented leadership team developed and improved skill sets throughout the office at a high success rate and presently the Bryan center is the largest and most profitable center for Alltran.