• Administered MS 365 Cloud services across the organization, including Outlook, SharePoint, Azure AD, MS Power Bi, and the full suite of MS365 products • Integrated various SaaS platforms into the organizational infrastructure, including GitHub, Asana, Rippling, AWS, AzureDevOps, and MS365 • Automated Workflows for various processes, including HR Onboarding/Offboarding, Approvals, and Ticketing Requests • Worked with all internal departments (HR, PMO, Development, Accounting, QA) to establish best practices • Implemented Device Management solution for employee device and software management

• Built and released mobile and VR applications in CI/CD Pipelines, including Jenkins, Azure DevOps, Unity Cloud Build, and Oculus Store • Managed a team of QA Analysts/Engineers, including hiring, training, and team coordination with clients and providers • Created training and procedural documentation for QA practices and implementation

• Oversaw Technical aspects of multiple projects across all phases of development• Coordinated with customers to gather requirements and manage expectations• Work as part of an interdisciplinary team to deliver projects to customer satisfaction• Developed status reports, cost estimates, and resource plans

• Managed a team of QA Analysts/Engineers, including hiring, training, and team coordination with clients and providers• Maintained delivery schedules and performance for client specifications• Created training and procedural documentation for QA practices and implementation

• Developed and executed test cases for web and mobile applications to verify adherence to documentation and customer specifications.• Documented bugs and defects in various bug-tracking systems• Created and maintained standards and procedures for testing protocols and practices.

• Developed test cases for web and mobile applications to verify adherence to documentation and customer specifications.• Documented bugs and defects in various bug-tracking systems• Created and maintained standards and procedures for testing protocols and practices.

• Developed test cases for web applications to verify adherence to documentation and customer specifications. • Documented bugs and defects in various bug-tracking systems • Created and maintained standards and procedures for testing protocols and practices.

• Developed User Flows, programming, and test cases for IVR applications to verify adherence to documentation and customer specifications.• Documented bugs and defects in a proprietary bug-tracking system• Created and maintained standards and procedures for testing protocols and practices.