Collaboratively crafted security strategies aligned with business goals and budgets, working closely with diverse client personas and security leadership teams. Maintained advisory relationships, fostered strong technology partnerships, and designed comprehensive security programs. Additionally, drove internal collaboration, identified emerging technologies, participated in strategic initiatives, and contributed to brand awareness.• Proactively identified market trends and competitor strategies, leading to the development of innovative pre-sales approaches, and positioning the company as a market leader.• Built and maintained strong relationships with key stakeholders, including C-suite executives, resulting in an increase in client retention and repeat business opportunities.• Demonstrated expertise in analyzing client requirements and tailoring security solutions, which led to an improvement in customer satisfaction ratings.• Successfully developed and implemented strategic pre-sales initiatives resulting in a 20% increase in client acquisitions within the security industry.• Consistently achieved and exceeded quarterly targets, resulting in an increase in revenue generation for the organization.

Managed suppliers and internal teams to define solution architecture impact and collaborated with business engagement and service delivery teams for cohesive technical proposals. Conducted research on products, services, and standards to reduce risks and enhance security. Guided security solution design and implementation across business and IT using standards and best practices. Reviewed penetration test results, identified vulnerabilities, and developed security plans. Led strategic security plans, served on Change Advisory Board, and engaged in demand management. Developed proof-of-concepts, integrated supplier testing, and facilitated architectural reviews. Evaluated business strategies, assessed cyber security standards, and identified integration needs for security requirements. Ensured design documents aligned with solution architecture.• Successfully developed and implemented a comprehensive security architecture framework for a large healthcare system, ensuring the protection of sensitive patient data and meeting regulatory compliance requirements.• Led the design and implementation of robust security controls, resulting in a 30% reduction in cybersecurity incidents and vulnerabilities across the organization.• Collaborated with cross-functional teams to assess and mitigate security risks, leading to an improvement in the organization's security posture and a decrease in security breaches.• Developed and delivered customized security training programs for employees, resulting in a 25% increase in security awareness and adherence to best practices.• Implemented a continuous monitoring system for real-time threat detection and response, reducing incident response time by 50% and minimizing the impact of potential security breaches on patient care.

Managed the acquisition, development, deployment, and operation of security tools essential for information system and security standards support. Engineered, implemented, and monitored security measures safeguarding computer systems, networks, and data. Provided technical support for Firewall/IDS issues, site-to-site VPN problems, web filtering, and security proxy concerns, monitoring network security infrastructure devices. Performed technical analysis and audits of firewall policies, proxy configurations, content filtering, LAN/WAN communications, and transmission systems. Offered technical security support to employees and teams, serving as a resource for product development and project teams, and across multiple cross-functional teams.• Successfully led and executed multiple security projects as the lead engineer, encompassing the implementation and maintenance of firewalls, intrusion detection systems, endpoint security systems, and various security controls within an organization.• Proactively collaborated with stakeholders to gather requirements, design architecture, and implement security solutions, resulting in an improvement in overall security infrastructure.• Developed and implemented standardized security procedures and policies, ensuring compliance with industry regulations, and leading to a decrease in security vulnerabilities.• Managed and maintained security systems, conducting regular audits and assessments to identify and resolve security gaps, resulting in a reduction in potential security breaches.• Mentored and trained junior security engineers, fostering their technical skills and knowledge, while promoting effectiveness and efficiency in security operations, leading to an increase in team productivity.

Monitored internal security systems in real-time to assess operational status and performance. Analyzed both raw and processed security event data to detect potential security incidents, threats, and vulnerabilities. Conducted investigations and responded to potential or actual security violations, identifying areas for new security measures and technical/defensive controls. • Implemented an effective security monitoring program within the healthcare system's Security Operations Center (SOC), leading to improved detection and response capabilities for potential security incidents and threats.• Successfully analyzed and interpreted security event data from diverse sources within the healthcare system, including electronic health record systems and network traffic logs, to identify and mitigate potential vulnerabilities.• Played a key role in conducting incident investigations and responding to security violations, ensuring compliance with HIPAA and other healthcare industry regulations and guidelines, resulting in minimal impact to patient data and protected health information (PHI).• Collaborated with internal and external stakeholders to provide security guidance and consulting for the implementation of new healthcare projects, ensuring the inclusion of robust security controls and safeguards to protect sensitive patient information.• Developed and delivered comprehensive reports on incident analysis and post-mortem investigations, facilitating the understanding and continuous improvement of the healthcare system's security posture and readiness against emerging threats in the healthcare industry.

Provided tier 3 technical support for migrations, go-lives, network connectivity, security, and database applications. Collaborated with application teams to offer infrastructure support for critical patient care applications. Administered, troubleshooted, and configured BJC Healthcare's application delivery systems. Acknowledged and responded to proactive events (Application, Server, Network Monitoring via Beacon, Solar Winds/Orion), following BJC Information Services processes to engage and resolve issues. Created documentation for advanced troubleshooting methods, processes, and procedures. Handled backup, restoration, and management of network data. Actively participated in large-scale enterprise troubleshooting, performance tuning, and application/system monitoring.• Consistently provided exceptional support and troubleshooting expertise as a senior systems analyst, resulting in minimized system downtime, improved issue resolution time, and increased end-user satisfaction.• Utilized strong technical knowledge and analytical skills to rapidly diagnose and resolve complex system issues, ensuring the continuity of critical business operations and minimizing financial impact.• Developed and implemented proactive monitoring systems and tools to identify potential system issues before they led to significant disruptions, resulting in improved system stability and reduced incident rates.• Collaborated closely with cross-functional teams, including developers, infrastructure engineers, and business stakeholders, to effectively troubleshoot and resolve system issues, fostering a culture of collaboration and knowledge sharing.• Maintained comprehensive documentation of troubleshooting procedures, system configurations, and resolution steps, facilitating knowledge transfer and enabling more efficient troubleshooting in the future.

Managed software distribution to servers, encompassing service pack upgrades, configuration changes, security patches, and new code releases. Responded to requests from Coca-Cola or development agencies to push new content from staging to production environments across various platforms. Initiated proactive customer notifications to ensure SLA compliance. Acknowledged and addressed proactive events through Server Monitoring using IBM Netcool, Nagios, and SiteScope, following SAVVIS Global Client Services Guidelines. Provided detailed information throughout the trouble resolution process to all relevant parties, including Internal/Saavis Team, Coca-Cola, and their development agencies. • Proficiently managed and executed software and site code deployments from staging to production environments for both Windows and Linux, ensuring smooth and error-free transitions and minimizing downtime for client websites and applications.• Developed and implemented standardized deployment processes and workflows for Windows and Linux environments, utilizing automation tools and scripts to streamline and expedite the deployment process.• Collaborated closely with developers, QA teams, and infrastructure teams to coordinate and execute software releases and updates, ensuring compatibility, stability, and optimal performance across Windows and Linux platforms.• Conducted thorough testing and quality assurance checks on both Windows and Linux environments to validate software and site code before production deployment, minimizing post-deployment issues and ensuring excellent user experiences.• Maintained meticulous documentation of deployment procedures, changes, and rollback strategies for both Windows and Linux environments, enabling efficient troubleshooting, enhanced transparency, and effective rollback plans in the event of any issues or failures.

Engaged in proactive infrastructure monitoring and problem management activities. Possessed expertise in network appliance hardware replacement. Opened and managed trouble tickets with domestic and international ISPs for WAN issues. Delivered global infrastructure network support to the organization. Reconciled daily changes with Change Management Requests and executed daily reports for Configuration Validation and Correction using BMC Blade Logic Network Automation. Responded to alerts from Operational System Monitoring systems. Utilized data mining and statistical analysis of incident, alert, and utilization histories to proactively prevent business service outages and drive process improvement.• Provided timely and efficient network support and triage in a fast-paced network operations center, ensuring minimal disruption to business operations, and maximizing network uptime.• Effectively diagnosed and resolved network issues, utilizing advanced network troubleshooting techniques and tools to identify root causes and implement necessary corrective actions, resulting in reduced resolution time and improved network performance.• Collaborated closely with cross-functional teams, including network engineers and system administrators, to escalate and coordinate complex network incidents, ensuring effective collaboration and resolution of issues within service level agreement (SLA) timeframes.• Developed and implemented standardized network support processes and procedures, including rigorous ticket management and documentation practices, resulting in improved efficiency, organization, and knowledge sharing within the team.• Proactively monitored network health and performance, utilizing network monitoring tools and technologies, and implemented preventive measures to detect and mitigate potential issues, minimizing network downtime and improving overall network stability.

• Desktop support for 300+ end users for various hardware and software, including Dell GX 620, OptiPlex 745, OptiPlex 755, HP Printers local and network (1000,1100,1006, 5000, 5si, 8100), Canon Printers local and network (4240,5000), company proprietary software (Swift View), Advitium, Microsoft Office 2003\2007, Windows XP\Vista, Ecopy Desktop, Adobe Acrobat 7-9, Windows Mobile Device Center, Active Sync• Created Windows Vista Enterprise base builds for deployment• Lead Project in Windows Vista deployment and Microsoft Office 2007 deployment• Provide desktop support, responding quickly to user calls, interpreting and resolving their hardware and/or software issues desk side• Built, upgraded and repaired PCs and upgraded and installed all related software• Handled all PC support issues• Worked well with technical and non-technical staff• Provided excellent customer service• Responsible for all hardware installation and maintenance• Interacted with users to determine problems and troubleshoot correctly• Performed memory upgrades• Worked with non-profit organizations for a donation project of old computers and monitors to St. Louis area charities of interest. Responsibilities included: locating charity of interest, teleconferencing with directors and the organization’s IS department, inventory and documentation on the donated hardware, scheduling pick up times and documenting business and tax information to submit to human resources department Environment: Corporate / Engineering / IT