It System Support Engineer
Current•Monitoring and maintaining company cloud-based infrastructure for Security issues and outages•Developing processes and procedures around company assets including inventory, monitoring, replacement and upgrading hardware•Creating and maintaining custom images for new computer deployments•Patching and updating of Mac and Windows endpoints•Troubleshooting and resolving hardware, software, and network issues, tracked in YouTrack•Managing user accounts, permissions, and access rights in all systems•Maintaining and updating network security measures, such as firewalls and antivirus software•Managing the allocation of IT assets to ensure that devices are assigned appropriately to team members based on their roles and responsibilities•Managing the shipping of devices to remote team members for onboarding and offboarding•Ensure the security and privacy of company assets via MDM (Mobile device management, Jamf and Kaseya)
