• Defined all aspects of Arovia’s customer-centric marketing strategy, including website design and upkeep, content creation, digital advertising, SEO/SEM, email marketing, social media, and customer support. • Drove all pre-sales activities to over $1,000,000 in revenue before product release. • Optimized website and digital advertising with iterative testing, gaining a 3x improvement in conversion rate.• Designed the fulfillment database with SQL/Power Query, reducing fulfillment task time requirements by 90%.• Streamlined the customer interaction process with automated email series and a customer support portal, and reduced support response time from 36 hours to 12 hours.

• Designed a model framework for existing EPSi database system to quantify the financial impact of clinical quality improvement teams and used framework to successfully model the return on investment.

• Managed and released multiple $500k+ hardware development projects successfully.• Presented project status and KPIs to VP and Directors monthly.• Led quality assurance group, managing quality initiatives and team direction. • Piloted Agile-inspired method to increase project process efficiency, reducing total project schedule by 20%.• Directly supervised two employees, managed 20+ employees through project management.

• Designed and developed automated test system that reduced manual validation testing by over 60%.• Owned, documented, and presented test coverage and results.

• Presented customer escalations and product line status to VP of Quality on a quarterly basis.• Analyzed production test data and customer support data in relational database with SQL, SPSS, and Excel.• Collaborated with a remote team from Shanghai, China for 2+ years.• Tailored direct technical contact and R&D interface for $1,000,000+ opportunity customers.

• Supervised six-member team that provided technical support to scientists and engineers.