Justin Morin Email & Phone Number

St Johns, Florida, Us

Brentwood, Tn, Us

In this job role, I steered and guided a sales team comprised of three members, resulting in a 20% surge in community census during 2021, followed by an additional 15% expansion in 2022. I masterminded a notable enhancement in Resident Satisfaction, witnessing its rise from 55% to a remarkable 85% throughout the span of 2021-2022.· Earned the esteemed "Best in Independent Living" recognition by US News and World Report for both 2022 and 2023, underscoring a consistent track record of exceptional performance and excellence in the independent living industry.· Spearheaded a significant financial milestone by delivering an annual Net Operating Income (NOI) of $3,500K, resulting in a remarkable year-over-year surge of 30%, equivalent to an impressive $800K increase from 2021 to 2022.· Demonstrated exceptional leadership and community management skills, driving an impressive surge in approval ratings from 68% in 2021 to an outstanding 90%, reflecting a substantial boost in stakeholder satisfaction and trust.

Charleston, South Carolina, Us

My key responsibilities during this job role include:I consistently upheld an impressive 90% resident lease renewal rate year after year, demonstrating my unwavering dedication to nurturing resident satisfaction and loyalty. I also supervised a significant increase in Leased Occupancy, elevating it from 32.5% to an impressive 72% in just 15 months.· Garnered the esteemed Greystar Operational Excellence Award in Q4 2020, a testament to the unwavering commitment to delivering exceptional operational performance and results throughout the year.· Achieved a remarkable 25% annual increase in Resident Satisfaction by spearheading a comprehensive cultural transformation and strategically recruiting new talent known for their exceptional customer service expertise, elevating the overall resident experience.

Chicago, Il, Us

During this experience, I partnered with local media outlets to showcase residents' personal stories, underscoring a profound appreciation for our community experiences. Additionally, I orchestrated and managed community-wide renovations following the aftermath of Hurricane Harvey, effectively addressing extensive flooding in various public and common areas.· Directed the management of both Independent Living and Assisted Living Facilities, providing leadership to a team of over 60 employees and guiding six department directors to establish a robust foundation for future success.· Enhanced corporate visibility and reputation by actively seeking and encouraging online reviews while harnessing the power of resident referrals to bolster the organization's standing within the industry.· Played a pivotal role in achieving significant financial success by delivering a remarkable 21% year-over-year improvement in Net Operating Income (NOI), forecasting an impressive potential 25% surpass of the 2018 NOI budget, contributing to financial health of the organization.

My day-to-day responsibilities during this job tenure include:I oversaw a dedicated team of eight directors and 75 employees, ensuring the facility's peak performance. My visionary leadership was evident in strengthening community relations and propelling revenue growth. I also streamlined staff recruitment processes and elevated patient care standards while rigorously adhering to Texas DADS regulations. In October 2015, I guided the community through an RCM acquisition, achieving a positive Net Operating Income (NOI) for the very first time in its history. Furthermore, I revamped our hiring criteria to actively seek out individuals with a genuine passion for serving senior citizens.ng criteria to actively seek out individuals with a genuine passion for serving senior citizens.· Spearheaded a strategic vision that promoted harmonious interdepartmental collaboration, providing oversight for the daily operations of a thriving 108-unit Assisted Living and Memory Care facility.· Demonstrated outstanding leadership by orchestrating an impressive 47% increase in total revenue and successfully reducing operating expenses by 18% within the initial eight months of tenure.· Achieved substantial gains in residency retention rates, reaching an impressive 90% through proactive engagement with families and a relentless commitment to enhancing resident satisfaction.· Elevated caliber and capacity of the workforce by introducing a comprehensive employee review process designed to identify and nurture exceptional internal talent, fostering culture of continuous improvement and excellence within the organization.

Brentwood, Tn, Us

In this job role, I demonstrated poised and disciplined leadership in overseeing operations for two independent living facilities, each comprising approximately 300 units. My responsibilities extended to supervising ten directors and a dedicated staff of 70 employees. I applied astute judgment and discretion in managing operational budgets, supervising employees, and handling compliance matters to ensure seamless and compliant operations.· Demonstrated innovation and an unwavering commitment to excellence by achieving an outstanding 20% increase in resident satisfaction, resulting in an impressive 99% total occupancy rate and the establishment of a waitlist that extended well into 2014.· Introduced a culture of sustained success, consistently surpassing yearly revenue targets by more than 10% and realizing a remarkable 20% annual increase in net operating income over a three-year period.· Achieved an impressive visitation rate of up to 55% for all inquiries and an impressive 25% conversion rate from visits to move-ins, reflecting an exceptional ability to attract and retain residents.· Earned recognition as a distinguished Senior Living Executive Director in both 2012 and 2014, underscoring a proven track record of exceptional leadership and deep expertise within the senior living industry.

Tampa, Fl, Us

Terrace at Memorial City, Independent Living 515 unitsProvided vital structure by identifying opportunities to expand inquiries through existing relationships with referral sources; established and nurtured new referral relationships.Selected Contributions:~Promoted to Director of Community Relations after seven months as a Sales Counselor~Exhibited calm, clear-headed leadership by enabling 55% increase in community NOI, in partnership with leadership team, through strategic pricing initiatives utilizing principles of value and sales metrics to reduce dependence on incentives to grow occupancy. ~Increased average daily census from 88% in Q1 2008 to ~95% in Q3 through training, guidance, and mentorship of a dynamic team of professionals.

Deerfield, Il, Us

Selected Contributions:Responsible for the day to day operations of 24 hour Walgreens PharmacyEstablishing with hospital staff, regular participation in hospital staff meetings, medical rounds, and provision of information and intake on all Walgreens healthcare services, etc. Responsible for processing cash reports, end-of-day procedures, payroll and other front-end management activities

Bachelor'S Degree, Business Administration, Management And Operations

Business Administration And Management, General

Education record