• Assist with implementation of products and conducts all system testing, configuration and verification to hand off to clinical applications team for end user training,• Handle software configuration to match workflow requirements provided by clients• Collaborate regularly with customers to address issues, guiding them through corrective steps and escalating unresolved matters to relevant departments.• Actively investigate customer issues and provide solutions by following troubleshooting guides, accessing knowledge bases and researching answers,• Communicate with customers in order to set-up meetings about implementation process,• Partner with product development and team to enhance product features and performance specifications,• Participate in the testing and deployment of system updates,• Provide training to customers on RamSoft products,• Document training regularly in order to maintain accurate records,• Provide follow-up support to customers on an as needed basis• Regularly report bugs and submit enhancements requests based on customer needs,• Act as a Subject Manager Expert on RamSoft products and services,

• Prioritize and schedule incoming help request from end users via ticketing system, telephone, email and live chat.• Record, track, and document problem-solving process, including all decisions made and actions taken, through to final resolution. • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.• Resolve workflow configuration for customers.• Ability to handle multiple case simultaneously.• Participate in a 24/7 emergency on-call rotation serving all global sites, available at any time during on-call and responds to P1 issues within 15 mins of receiving them.• Research software updates, drivers, and knowledge bases• Assist radiologist with any technical issues they may have.• Knowledgeable with Health Informatics technologies• Reporting bugs and enhancements requests to Software Development team