I’m a high-energy and driven professional with over 25 years of leadership experience in various levels of retail management.My expertise lies in driving customer service and sales excellence through sales strategy development, operational process improvements, and effective team leadership. Throughout my career, I’ve successfully cultivated workplace cultures of collaboration and communication to develop motivated and high-performing teams.At my core, I demonstrate a proven ability to meet ambitious sales targets, maximize employee performance, and strategize process improvements to drive organizational success. Here’s a sampling of my areas of expertise:➢ Lead high-performing and motivated teams by prioritizing in-depth understanding; ensuring team members understand expectations, goals, and impact of work to drive performance. ➢ Usher employees through retention, growth, and development lifecycle; recruiting and training new hires to set high expectations and develop skills. ➢ Define revenue strategy for districts as well as individual stores; setting revenue targets and creating sales plans to identify opportunities, set priorities, and maximize profits. ➢ Lead customer service excellence, owning and managing customer relationships by training teams on best customer service practices while troubleshooting performance issues. ➢ Evaluate various KPI’s such as sales per square foot, dollars per transaction, and product movement to make data-driven decisions and develop action-oriented improvement plans. ➢ Coordinate promotions for retail locations, implementing corporate marketing initiatives to execute sales strategy for each location.➢ Analyze purchasing trends and product lead times to determine inventory and stock requirements, evaluating KPI’s to maintain appropriate stock levels in retail locations