My immense passion for technological innovation has been evident in my experiences throughout the years. With my unwavering dedication, I have amassed substantial professional experience, allowing me to leverage my academic credentials and exemplify my strong technical aptitude. Within my scope, I have delivered high-quality services to a wide range of customers, administering top-notch technical support to generate positive end-user experiences.For the past couple of years, I have thrived in customer-facing positions, granting me the opportunity to accommodate varied technical needs, issues, and requirements. By employing my proficiencies in different tools, platforms, and technologies, I have been able to complete service tickets on time, as well as troubleshoot and resolve problems of varying complexities. In line with that, I have acquired mastery of hardware, software, and network systems, spanning operating systems, software packages, etc. I have also proactively sought opportunities to expand my existing knowledge base. In my line of work, I have ultimately prioritized overall system performance, seamless business operations, and customer experiences. I have also remained abreast of emerging trends and technologies to integrate them into the implementation of innovative technical solutions. Apart from that, I have been recently involved in large-scale initiatives like mergers and acquisitions, taking advantage of the chance to build long-lasting partnerships with diverse stakeholders and other esteemed organizations. This has also positioned me as a valuable asset in dynamic, high-functioning IT environments. I am deeply committed to driving innovation and achieving operational and technical excellence. If you share a similar vision, let's connect! You can reach me here or via email at j.justinochoa@gmail.com. Expertise: IT Infrastructure Management, Technical Support, Customer Service, User Experience, CollaborationIT Asset Management, Identity & Access Management (IAM), System Administration, Network Administration, Project Management, Troubleshooting, Issue Resolution Management, Technical Documentation, Communication, Problem-Solving, Attention to Detail, Time ManagementTechnical Skills: Okta (IAM), Jamf & Jamf Pro (Apple MDM Server), Azure Active Directory, Apple Business Manager, SaaS, Zendesk, Snipe-IT, Slack, Adobe Creative Cloud, Workfront, Connect Font, SolarWinds, Microsoft Office Suite, CRM Systems, Windows OS, macOS, Social Media Platforms