New Build Hotel

Work closely with and assist the General Manager in his day to day operations.Delegates and assign duties to HOD’s and observers performance to ensure adherence to hotel policies and established operating procedures.Responsible for conducting in – house training to employees and HOD’s in the hotel or a regular basis.Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.Responsible for monitoring the Guest feedback on Trip advisor, OTA’s etc. and hotels GSTS and RSTS surveys.Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.Responsible for selecting or assisting in the selection of hotel staff and in charge of processing all new hire paper works.Responsible for reviewing employee performance and conducts personnel actions such as disciplinary actions and terminations.Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.Work with and assist the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Responsible for enforcing full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Ensures the objectives and goals of the hotel and property owners work together to achieve brand positioning and success.Work with and assist the GM in key property issues including capital projects, customer service and refurbishment.Work with and assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.Responsible for performing daily, weekly and monthly property inspections.

Oversee and support all administrative duties in the office and ensure that office is operating smoothlyManage office supplies inventory and place orders as necessaryPerform receptionist duties: greet visitors, and answer and direct phone callsReceive and sort incoming mail and deliveries, and manage outgoing mailDevelop office policies and procedures, and ensure they are implemented appropriatelyAssist with office layout planning and office moves, and with managing and maintaining IT infrastructureManage office budgetIdentify opportunities for process and office management improvements, and design and implement new systemsProvide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports

Assist the General Manager in his day to day operations.Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.Provides training to staff and HOD's.Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.Selects or assist in the selection of hotel staff and completes all new hire paper works.Review employee performance and conducts personnel actions such as disciplinary actions and terminations.Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.Assist GM in key property issues including capital projects, customer service and refurbishment.Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.Performs daily, weekly and monthly property inspections.

Third-party document ordering and fulfillment.Assist with trailing documents.Reconcile and issue Post Consummation Closing Disclosures.Assist with collateral tracking and progression of files post-funding.Effectively manage multiple demands and competing priorities.Perform other related duties as required and assigned.

• Monitor and report and all direct bill/ City Ledger receivables monthly to Director of Finance • Prepare and provide weekly Accounts Receivable updates on all accounts over sixty (60) days to property management • Coordinate with property Sales and Banquet teams to prepare and send out Group and Banquet billings within seventy two (72) hours after the event• Circulate and track all direct billing applications for and approvals. Applications and re-applications to be tracked on Direct Billing by Client report• Coordinate all past due notifications on accounts over 30, 60, and 90 days past due• Coordinate and legal actions with Director of Finance• Circulate Request for Write Off of Accounts Receivable form to appropriate parties• Monitor and manage all Franchise Programs and related collections with assistance from Front Office management as needed• Post payments received through property management systems (PMS)• Review and confirm sales contracts with Sales Management• Attend property line ups and other property meetings as appropriate or as requested• Reporting and research as needed and requested by Director of Finance

Supervise a dedicated front desk staffGreet and interact with guests in a warm, friendly and professional mannerProvide the highest level of service by anticipating, listening attentively and responding promptly to guests needsEnforce policies and procedures established by the company and the hotel brandUse the computer system on a daily basis to make reservations, check-in and check-out hotel guestsPerform office tasks such as answering the phones, scanning, copying, typing and printingEnsure safety and security of the hotel, staff and guests

Supervise a dedicated front desk staffGreet and interact with guests in a warm, friendly and professional mannerProvide the highest level of service by anticipating, listening attentively and responding promptly to guests needsEnforce policies and procedures established by the company and the hotel brandUse the computer system on a daily basis to make reservations, check-in and check-out hotel guestsPerform office tasks such as answering the phones, scanning, copying, typing and printingEnsure safety and security of the hotel, staff and guests

Opening Team MemberHandle guest registration and room assignments, accommodating special requests whenever possible. Ability to stand for extended periods of timePre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly mannerResolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Alter room reservations according to proceduresRelocate customers in a professional and courteous manner according to proceduresInventory guest room keys according to policy and request re-keying as necessaryAssist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and ReservationistVerify registration cards against computer to ensure accuracy of name, type of payment, rate, market segmentGreet customers immediately with a friendly & sincere welcome while making eye contact & smiling.Obtains guest name via luggage tags, or by asking the guest.Addresses the guest by name frequently.Requires physical stamina to stand & walk continuously for the duration of shift.Arrange transportation for guests to the airport or other destinations when requested.Remain calm & attentive, especially during heavy hotel activity & emergencies.Point out room features & directory for reference.Listen & respond to guest inquiries using a positive, clear speaking voice.Offer to make reservations for them at restaurants in the area.