• Accountable for providing an array of specialized technical expertise, including analysis, advice, support and recommendations in the operation and maintenance of radio technology systems (P25 Radio Network).• Utilized troubleshooting skills when conducting tests and inspecting telecommunications equipment, which resulted in locating issues and initiating repair and remediation protocols.• Leveraged collaborative and effective communications skills when working with internal customers, colleagues and external contacts.• Demonstrated positive leadership qualities including being proactive and engaging during each interaction, and using effective coaching, mentoring and advising.• Supported the security, confidentiality and backup measures for all voice and mobile radio network, applications, equipment and other related items from damage, theft, misuse, or intrusion.• Played a role on various programs, systems, and other operational items for the Network, and added value by recommending solutions.• Gained exposure to the RFP process and subsequent evaluations and recommendations of approvals for telecommunications equipment.• Partnered with outside contractors on completing necessary work, and worked with staff to audit, accepted and approved contractor repair work for contract compliance.• Demonstrated knowledge of the Ontario Provincial Police, including processes, procedures, and cultural nuances.• Applied effective time and project management skills to support internal customers and departmental goals.• Utilized analytical and evaluative skills to identify root causes and resolve technical issues and malfunctions, and recommended solutions and proactive approaches to common issues.• Supported the development of policies, guidelines and operational procedure, and participated in consultation discussions regarding best-practices.

• Accountable for the design, installation, and maintenance of commercial and private voice and data communications systems (DMR, P25, CAD, Simulcast, microwave/data transport, AVL).• Managed productivity and performance of four staff members (junior technician, technician, senior technician) through safety training and mentoring.• Involved in securing talent through the recruiting process, reviewing resumes, and playing a part during interviews (debriefing and candidate selection).• Maintained communication flow among departments by preparing reports on service, finances (divisional), performance, and efficiency.• Supported financial goals by creating job budgets and tracking jobs, figures, and adherence.• Improved policies and process interpretation by working on a team for development and modifications.• Provided expertise on various process improvements and fostered an environment for success.• Managed and maintained communication sites and broadcasting (RF, radio) equipment at tower sites.• Balanced ongoing project staffing and time resources, prioritizing based on level of importance.• Designed and implemented installation, test, and training procedures using processes from the past and improving efficiency. • Directly involved in ongoing training programs with coworkers and customers on technical and operational skills (electronics, RF, radio, fall arrest, high angle rescue).• Applied sound health and safety acumen while working as an active member of the H&S committee. Promoted proper PPE use, inspected workplace, reviewed maintenance, and facilitated training.

• Performed firefighting, vehicle extrication, medical treatment, and water and ice rescue (active member of the water and ice rescue team).• Collaborated with and supported the 29-member team through a range of emergencies and community events, including muscular dystrophy fundraising, open houses at the fire hall, Sparkles, elementary school education, and fire prevention and farm safety information sessions.

• Accountable for the design, installation, and maintenance of commercial and private voice and data communications systems (DMR, P25, CAD, Simulcast, microwave/data transport, AVL).• Managed and maintained communication sites and broadcasting equipment and provided direction to staff at varying levels.• Designed, implemented, tested and trained on procedures, developed solutions tests, and collected data.• Managed ongoing divisional operations, promoted coworker safety, and maintained customer relations throughout engagements and project work.• Played a key role in sourcing candidates by reviewing resumes.• Improved information flow by preparing several types of reports, including division budgets, health and safety, customer information, and CRM.• Contributed to process improvements and initiatives from corporate head office.