Justin Ramirez

Justin Ramirez Email and Phone Number

Product @ Intuit | MBA Candidate @ UCLA Anderson @ Intuit
Mountain View
Justin Ramirez's Location
Los Angeles Metropolitan Area, United States, United States
Justin Ramirez's Contact Details

Justin Ramirez work email

Justin Ramirez personal email

n/a
About Justin Ramirez

My name is Justin "Tino" Ramirez. I am a part-time MBA student at UCLA Anderson School of Management. I am a proud Dominican American. I am passionate about equity, diversity, inclusion, and immigrants' rights. I love technology and building strong, scalable solutions that delight end-users, both internal and external. I use my problem solving and analytical skills to craft wonderful experiences for those of all backgrounds. I am certified in multiple enterprise technical applications: Salesforce, Zendesk, and Monday.com.I am obsessed with traveling, learning other cultures, and learning languages. My worldview and perspective have been broadened by my travels to the following countries and territories: United States (29 states), Puerto Rico, Costa Rica, Mexico, El Salvador, the Bahamas, Haiti, Dominican Republic, Spain, Italy, Greece, Montenegro, the Netherlands, France, Poland, Andorra, Denmark, and Sweden. I hope to use the perspective that I bring from these experiences and from my own culture to enrich the lives of others. By learning languages (currently working on French), I have developed the skill of identifying trends and patterns, which translates into uncovering trends in business data, and using those inferences to make sound decisions. Language learning has also helped strengthen my problem solving skills, as I work through various troubleshooting scenarios in various technical applications in my current role.On my off days, you can catch me at the beach, playing tennis, finding a new global cuisine to try, planning my next trip, or attempting to understand the French language by immersing myself in French Netflix shows.

Justin Ramirez's Current Company Details
Intuit

Intuit

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Product @ Intuit | MBA Candidate @ UCLA Anderson
Mountain View
Website:
intuit.com
Employees:
5
Company phone:
1-888-843-5449
Justin Ramirez Work Experience Details
  • Intuit
    Product Manager 2
    Intuit Oct 2024 - Present
    Mountain View, California, Us
  • Intuit
    Application Operations Engineer Ii
    Intuit Aug 2023 - Oct 2024
    Mountain View, California, Us
    • Provided critical data to senior leadership and identified areas to shrink current license allocation, enabling Mailchimp to avoid an additional $100,000-$200,000 spend on Zendesk license procurement• Created seven Zapier workflows that automate the off-business hour process for technical application support, enabling key revenue teams to enact on-call process in case of outages• Led workflow efficiency improvements for five product owners by creating five Jira dashboards to increase visibility into software development lifecycle analytics and constructing three automations to streamline issue labeling• Implemented three Slack automations to simplify the Salesforce technical support process for 125+ sales team members and managers, resulting in improved end-user experiences and gained efficiency for over 2,000 Salesforce technical issues
  • Intuit Mailchimp
    Application Operations Engineer Ii
    Intuit Mailchimp Aug 2022 - Aug 2023
    Atlanta, Ga, Us
  • Route
    Systems Administrator
    Route Sep 2021 - Aug 2022
    Lehi, Utah, Us
    • Analyzed product support processes and presented numerous enhancements to senior support management, leading to successful implementations of 85+ new Zendesk automations, which boosted efficiency for 100+ product support specialists, 15+ customer success managers, the merchant technical support team, and the consumer insights team• Revolutionized the execution of our fraud strategy by creating a Zendesk automation that automatically assigned thousands of support tickets with suspicious user activity to the trust and safety team, protecting tens of thousands of dollars of revenue• Mentored the product support team of 30+ representatives by serving as a source of product support process knowledge • Aligned the Route Zendesk accounts with SOC-2 compliance regulations, promoting data security for tens of thousands of merchants and their customers • Edited the Route company newsletter, which was sent to 500+ employees
  • Route
    Customer Experience Manager
    Route Jun 2021 - Sep 2021
    Lehi, Utah, Us
    • Led a team of 10+ enterprise product support specialists to execute exceptional issue resolution and strengthen partnerships between Route and four enterprise clients• Collected, analyzed, and interpreted customer interaction data on Metabase to identify pain points and other discrepancies that were useful in optimizing the customer experience for four enterprise e-commerce merchants• Partnered with an enterprise customer success manager to analyze areas for profit margin improvement between Route and an enterprise client, Solo Brands
  • Route
    Product Support Specialist
    Route Mar 2021 - Sep 2021
    Lehi, Utah, Us
    • Researched and resolved product support issues for Route’s most profitable merchants and their customers (achieved greater than 160% of quota) while maintaining an average customer satisfaction rating of 96% • Collaborated with customer success management to consolidate unique processes for hundreds of Route partnered merchants, leading to stronger partnerships with these merchants and recurring revenue retention• Delivered trainings to new hires on Route package protection policies and the core job of resolving consumer issues

Justin Ramirez Education Details

  • Ucla Anderson School Of Management
    Ucla Anderson School Of Management
    Master Of Business Administration - Mba
  • University Of Utah
    University Of Utah
    Economics

Frequently Asked Questions about Justin Ramirez

What company does Justin Ramirez work for?

Justin Ramirez works for Intuit

What is Justin Ramirez's role at the current company?

Justin Ramirez's current role is Product @ Intuit | MBA Candidate @ UCLA Anderson.

What is Justin Ramirez's email address?

Justin Ramirez's email address is ju****@****imp.com

What schools did Justin Ramirez attend?

Justin Ramirez attended Ucla Anderson School Of Management, University Of Utah.

Who are Justin Ramirez's colleagues?

Justin Ramirez's colleagues are Laurel Fish, Mba, Spencer Schulte, Chad Petri, Adarsh Jain, Szynmon Chmielewski, Joseph Sarjeant, Mirta Albornoz.

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