Justin Raper Email & Phone Number

United States

Allen, Tx

• Train and lead new hire associates by implementing Tommy Hilfiger customer service standards • Manage all store operating procedures including direct replenishment, customer service, and housekeeping • Lead the sales floor as a Sales Generation Manager to drive customer service and keep associates on task • Obtained responsibility for customer service satisfaction by handling product returns and exchanges • Applied Tommy Hilfiger’s customer service standards to achieve customer satisfaction and drive daily sales • Provided filling and merchandising duties as needed to maintain company visual standards

Richardson, Tx

• Completed 2 week Capstone training course in property damage and claim handling, including auto total loss handling • Successfully communicated with policy holders and claimants in regards to complex auto accidents not involving injuries • Assisted Claim Specialists in resolving customer complaints and disputes • Completely handled auto processes involving total loss vehicles • Adhered to Standard Claim Processes when making a variety of claim decisions including estimate payment processes and vehicle repair options • Operated in a team oriented metric driven environment in order to meet and surpass State Farm customer needs

Richardson, Tx

• Successfully completed 9 week training course in auto claim handling including auto policy and Enterprise Claim System software • Effectively communicated with policy holders and claimants pertaining to low complexity auto accidents • Delivered low complex liability determinations for auto claims using references such as specific state auto policies and state driving statues • Collaborated with repair facilities and rental agencies in order to serve State Farm customers • Evaluated auto estimates and determined payments to policy holders and claimants

Ba Of Psychology, Psychology

Education record