Justin Riddler Email & Phone Number

Lynnwood, Wa, Us

Redmond, Washington, United States

Producer supporting the internal tools team.

Lynnwood, Washington, United States

Lead official formation of startup indie studio, including managing budget, time, and resources. Scope out projects for development, pioneer creative endeavors, and provide leadership to the studio. - Launched "This Tree was Built to Scale" for the GMTK Game Jam 2024 with less than 48 hours of production time as part of a two-person team. Served as Lead Designer, Producer, and Artist for the product.

Redmond, Wa

Support live operations of Age of Empires IV by collaborating across teams and studios to deliver player-engaging events and communications. Facilitate communications between players, QA, and developers to drive production goals at all levels of the product. Lead cross-studio teams through project schedules and release of regular content updates. Drive composition of release notes, promotion of seasonal events, and coordination of marketing strategies into the regular workflow of information to players, content creators, and tournament organizers.- Launched Age of Empires IV: Anniversary Edition, and The Sultans Ascend expansion on Steam, Microsoft Store, and Xbox console platforms while working remotely.- Collaborated on multi-departmental plans and crafted strategies for the promotion and launch of The Sultans Ascend expansion; the best-selling DLC in studio history.- Accountable for cultivating relationships with high profile players through franchise partnerships and the Cardinal Council; a select group of high-influence players within the Age of Empires IV community.- Mastered, documented, and planned improvements to internal tools and processes.- Composed in-game news, blogs, and social messaging to drive community engagement. Wrote 4 out of the 5 most read blogs for the entire studio in 2023.- In 2023 alone, drove the release of 13 content updates, a new platform release, 2 public update previews, a press and creator preview, and an expansion DLC.

Redmond, Wa

Manage the testing and preview of Age of Empires pre-release products, prototype software, and content updates, with a variety of internal and external audiences. Translate qualitative feedback into actionable items for game development and QA, and compose technical documentation for users. Innovate and improve workflow for the Age Insider program through session planning, user-developer communication paths, and consumer insight. - Launched game titles: Age of Empires: Definitive Edition (Steam-only), Age of Empires II: Definitive Edition, Age of Empires III: Definitive Edition, and Age of Empires IV on Steam and Microsoft Store platforms.- Support development, flight/alpha/beta testing, and consumer-feedback from early development through post-launch patches and updates.- Design and implement processes for higher customer engagement, support, and communication.- Advocate for increased diversity representation, accessibility, and usability, and strategize consumer awareness through social media.- Conceive, research, and compose technical support documentation for pre-release participants and public post-launch user consumption.

Kirkland, Wa

Manage projects and process documentation for analysis and renovation, company knowledge base, live service level analysis, metric reporting, document and research systems-issue tickets. Oversee back-end tools for contact and follow-up management, as well as HR and Accounting related tasks. Lead other teams, including the concierge team with high-touch resolutions, marketplace vendor support team, live customer chat team, and executive escalations support team.- Oversaw training employees, and the transfer of training materials and business knowledge.- Create tool for the standardization of customer partial refunds increasing accuracy of department agents by 70%.- Create follow-up tracking tool for the department to increase visibility and accountability.- Develop KPI scorecard for monthly updates to employee annual review for 150+ employees.- Design changes to attendance reporting tools for multiple departments.- Remain flexible with work assignments, projects, and tasks to increase maneuverability of department.

Redmond, Wa

Engage with customers via email, message boards, and phone, to resolve customer service issues, provide inventory and warehouse updates, and manage authorization and shipment of monthly subscriptions. Utilize and provide feedback on improvement of in-house software for customer-relationship management, webstore management, and inventory management. Interact with fans while representing company at public events and conventions.• Co-led initiative with Marketing department on launch of Pathfinder in Libraries program• Managed defect reporting system during first print-run of the Pathfinder Rise of the Runelords card game• Oversaw distribution of digital products to volunteers for conventions and events• Proactively monitored monthly product subscription services and webstore product distribution processes

Redmond, Wa

Interact with employees and guests on building management, transportation, and mail services related issues. Manage building resources and scheduling including shipping and receiving. Organize employee, guest, and candidate transportation across campus and between campuses.• Oversaw tours and events at the Retail Experience Center on behalf of Worldwide Retail Services • Led process improvement initiative for holiday shipping via The Post mail services at MS Commons• Planned and strategized on projects and contracts as part of the special work assignment team

Greater St. Louis Area

Researched and expanded upon the centers’ goals, mission, and materials. Coordinated diversity programing presented by the Office of Student Life through the next academic year. Curated center resources and library for the use and benefit of students, staff, and faculty.• Pioneered position, building upon university guidelines, and set performance standards and expectations for future Diversity Centers employees.• Consolidated resources from multiple specialized centers into one center with a unified mission.• Forged relationships with student and community organizations with aligned goals.

Greater St. Louis Area

Coordinated service-learning programming by engaging with student volunteers and faculty organizers. Managed and curated digital documentation of departmental projects for use on department website, by university social media, and by grant review boards.• Oversaw department’s community engagement outreach for MLK Day of Service and Food Desert Awareness and Habilitation programming.• Organized university engagement with the American Democracy Project.• Documented project and programming for the successful revision of federal grants on the department’s five-year academic review.

Greater St. Louis Area

Contracted consultant and designer. Managed design, construction, and sending of mailers for various political election candidates. Designed and managed the official City of Cool Valley, MO website. Data entry, research, and analysis for additional clientele.

Masters, Adult Education

Activities and Societies: Prizm (Queer-Straight Student Alliance), Safe Zone, Student Activities Budget CommitteeDegree highlights include.

Bls, Psychology And Theatre

Activities and Societies: Prizm (Queer-Straight Student Alliance), Safe Zone, University Singers, University Players, Residence Hall.