Justin Rootz Email & Phone Number

Charleston, South Carolina Area

Responsible for responding to and resolving customer inquiries in a timely and professional manner for highly customizable Benefitfocus products. The primary functions of the Customer Success Specialist role include triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers. This role requires strong analytical skills, excellent written communication, and the ability to excel in a fast-paced and team-oriented environment.

Kansas City, Missouri Area

Investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. Responsible for thorough documentation related to investigation and issue resolution. Requires the ability to prioritize and manage work queue, providing troubleshooting support and knowledge transfer for associates, maintaining awareness of current solution functionality and its relationship to solution specific database tables. Adherence to client access, quality standards, and client notification policies and procedures is focus and primary function of role. Requires individual to be accountable for communicating and working with the client to resolve key issues.