As a Rooms and Revenue Manager, I oversee the daily operations and performance of the front office, and reservations departments. I also manage the revenue strategy and budgeting for the hotel, ensuring optimal occupancy and profitability are achieved. With a BA in Business Management and Leadership, I have a decade of experience in the hospitality industry, exchanging skills and knowledge across departments. I have developed strong skills in customer service, team leadership, problem-solving, and communication. I am passionate about delivering exceptional guest experiences and creating a positive work environment for my team. I am always looking for new ways to improve the quality and efficiency of services, as well as to enhance the brand reputation and loyalty of the organisation.