Justin Singleton Email & Phone Number

New York, NY, US

New York, New York, United States

Corona, NY

Astoria, NY

• Oversees staff including the Assistant Manager of Visitor Experience, House Manager, Visitor Experience Supervisors (2), Café Supervisor, Visitor Experience Associates (15+) and Volunteer Program (20)
• Recruit, hire and train staff to ensure the highest level of customer service
• Develop and maintain budgets and budgetary goals as directed
• Manage all attendance, sales and demographic reports
• Collaborate with the Manager of Membership in the training of visitor experience staff on membership sales, benefits and promotions
• Oversee register counts as well as cash-handling procedures

New York, NY

• Serve as point person for daily lobby operations, escalation for visitor concerns and supervising of visitor services staff
• Troubleshoot any point of sales ticketing system issues
• Create daily staff post and break schedules
• Prepare materials needed for opening and closing of the admissions and membership desks, and reconciliation of the daily receipts
• Assists with interviewing, training, motivating, coaching, and evaluating 50+ visitor assistants
• Represented the senior visitor services team in the absence of the Manager and Assistant Manager for all operational functions and supervising visitor assistants

Astoria, New York

• Perform opening/closing procedures and cash reconciliations; adhering to policies and procedures
• Process payment at registers, including ticket sales, group payments, memberships and store sales
• Act as point person for troubleshooting, customer service issues, daily reporting, and daily operational needs
• Respond promptly to internal and external (email, phone) customer needs
• Act as a backup supervisor for Managers and supervise Visitor Services Associates, volunteers and interns
• Record and tabulate attendance and other reporting, as needed

New York, NY

• Selling museum admissions and memberships
• Accurate maintenance of cash drawer during their shift
• Attending and operating the coat room
• Processing guests who have meetings with Historical Society staff
• Answering the Society’s main switchboard phone and accurately transferring calls
• Distributing assistive listening devices other exhibition aids related to ADA accessibility

Corona, NY

• Oversee daily group arrivals/departures process and 3D heater operations
• Act as a liaison to other departments, such as Education, Facilities and Security, to enhance the visitor experience, resolve immediate operational deficiencies, and to address typical visitor situations
• Lead the daily operations of admissions with a focus on customer service, organization, and efficiency
• Coordinate group admissions process, conduct group orientations and facilitate announcements
• Prepare weekly schedules and perform other administrative functions, such as calendar maintenance, maintaining statistics and records as needed
• Participate in ongoing training, coaching, and supervision of 30 visitor experience staff

• Meet and greet with group leaders to confirm itinerary and group numbers.
• Serve as team leader directing staff to greet and orient groups and assist in their departure procedures.
• Participate in ongoing training, coaching, and supervision of greeter staff.
• Effectively troubleshoot visitor concerns and facilitate positive outcomes for visitors.

• Participate in ongoing training, mentoring, and supervision of Explainer staff.
• Serve as Floor Captain to ensure the efficient staffing of designated spaces during operating hours.
• Prepare Explainers for science demonstrations through practices, and pre-certification tests.
• Traveled to the Think Tank Science Museum in Birmingham, England to train their Explainer staff.

• Interact with nearly 500,000 visitors each year.
• Explain over 450 hands-on science exhibits.
• Perform science demonstrations and activities.
• Help facilitate educational programs and workshops.

• Assist mentors on assorted projects; site measurements, Auto CAD work, site analysis.
• Assist project managers in every day task completion which included daily reports, material expediting/location, cost/progress reporting.
• Address contractor issues and report on contractor activities.
• Interact with design professionals and construction management teams.
• Review and understand complex engineering and architectural drawings.