Justin Smith Email & Phone Number

Manhattan, Kansas, United States

Specializing in equipment liquidation through no-reserve internet auctions, we provide the easiest and most straightforward way to buy and sell used equipment and vehicles.

Upper Midwest

• Responsible for managing assigned dealer client relationships for Manheim with the goal of retaining and growing those customers by providing a personalized, positive experience.• Educate clients on the products, services, and channels provided by Manheim and actively seek opportunities to grow the relationship by recommending solutions that will meet the dealer’s business needs.• Execute upon sales growth and retention plan for assigned accounts.• Work closely with multiple levels within automotive (wholesale, franchise and independent) dealerships.• Sell through all Inventory Solutions channels and support all Cox Automotive Groups• Utilize Salesforce, Workbench, Manheim.com, and other tools daily to monitor sales results and ensure compliance in its usage and using the tools effectively.• Build strong lasting relationships with clients and leadership at operating locations.• Manage day to day service issues through appropriate Manheim product channels and AuctionAccess.

Maple Grove, Minnesota, United States

• Contacted clients seeking to refinance, cash-out, or purchase consumer auto loan/leases.• Analyzed credit reports, presented options to clients to best fit their needs working diligently to establish benefits for the consumer.• Determined optimal loan programs that offered tangible advantages.

Minneapolis, Minnesota, United States

Consumer Banking Default Management• Managed Operations for repossession, replevin, liquidation, defensive litigation, fraud, third party operation and risk management, wage garnishment, and end of term lease collections.• Managed a team of 15+ highly motivated professionals and multiple third party relationships utilizing performance based solutions to drive results.• Developed performance analytics to drive operational and vendor performance.• Facilitated vendor qualification through clear operational standards and agreements.• Lead analytical processes and reporting to execute vendor compliance measures as documented in company policy and vendor specific agreements.• Consulted with vendors and legal stakeholders to ensure agreements, amendments, financial terms and operational standards were properly documented and enforced for all vendors. • Managed or assisted in the legal negotiation of contracts with third party vendors and managed the operational and third party risk aspects of those relationships.• Developed and lead the ongoing development and execution of vendor scorecards.• Developed annual expense and gain on sale plan. Developed monthly forecast. Regularly achieved forecast which, in turn, achieved annual plan.• Designed, improved, and directed operational and third party compliance programs and controls, policies, and practices.• Participated in the response to regulatory exams, inquiries and investigations resulting in satisfactory ratings.• Developed and redesigned multiple processes gaining efficiencies in each business unit as well as with other business units.• First Line of Defense third party risk management utilizing the Archer eGRC platform to track and monitor third party risk management activities from planning to due diligence and third party selection to contracting to ongoing monitoring to termination in accordance with OCC bulletin 2013-29 and other relative regulatory guidance.

Greater Minneapolis-St. Paul Area