Justin Snead Email and Phone Number

Prepare schedules, adjust time cards with leadership to help with daily and holiday volume using UKG and Kronos systems for employees.Administer bonus and performance incentives for new and tenured employees that work full-time and overtime.Created and verified current and future job descriptions as well as work duties for salary allocations.Assist Regional Manager with new events, and competitive compensation packages based off market research.Provided improvement and feedback from supervisors and compensation team to improve payroll processing.

Prepare schedules, adjust time cards with leadership to help with daily and holiday volume using UKG and Kronos systems for employees.Administer bonus and performance incentives for new and tenured employees that work full-time and overtime.Created and verified current and future job descriptions as well as work duties for salary allocations.Assist Regional Manager with new events, and competitive compensation packages based off market research.Provided improvement and feedback from supervisors and compensation team to improve payroll processing.

*Ensure that appropriate information is available of the product or service being endorsed*Schedule appointments with customers with a view to show them product features or offer advice*Follow up on customers who have shown interest in a particular product*Up-sell and cross-sell new products or services to existing customers*Monitoring the situation of the market, ups and down, finding out the competitors , latest innovation of the products.*Complete understanding about the product and finding out how to market products for different segments.*Find out prospective customers/clients and new target segment and penetrate sales in that area

Responsibilities : (Supervisor) * Help representatives with escalated calls. * Assist representatives with daily work. * Help representatives obtain there stats. (Customer Service Rep) * Interacting with customers by phone. * Answering questions, suggesting solutions to problems, providing information and giving instructions * Making changes to customers' accounts * Keeping records of calls and other interactions * Doing research in order to find solutions to problems Taking orders for products or services (Accomplishments) Working here I became top performer in my center 3 months out of the year. I was ranked number one out of all At&t call centers. I have expanded my communication, sales, and computer skills using different software and programs as well as interacting with reps. I have been promoted to a supervisor position, and also became part of the fun committee. Skills Used Typing, communication, resolving issues, multiple software/programs, tech support.

Front DeskMaintain a safe play environment.Communicate with children's parents or guardians about daily activities, behaviors, and related issues.Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.Support children's emotional and social development, encouraging understanding of others and positive self-concepts.Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.Listen to and resolve customer complaints regarding services, products, or personnel.Provide staff with assistance in performing difficult or complicated duties.Inspect work performed to ensure that it meets specifications and established standards.Check and maintain equipment to ensure that it is in working order.Assist with setting up memberships, and touring customers around the building.