Justin Wong Email & Phone Number

CRM Pipeline Optimization - Restructured CRM system for several departments, resulting in opportunity growth to $25m pipeline.Interdepartmental Liaison - Served as a cross-functional facilitator fostering collaboration between sales, IT, and executive leadership and influencing KPIs and business strategies.Inter-Business Systems Integration - Led the integration process between CRM systems (sugarCRM & Repfabric), serving as a central point of contact between internal and external… Show more CRM Pipeline Optimization - Restructured CRM system for several departments, resulting in opportunity growth to $25m pipeline.Interdepartmental Liaison - Served as a cross-functional facilitator fostering collaboration between sales, IT, and executive leadership and influencing KPIs and business strategies.Inter-Business Systems Integration - Led the integration process between CRM systems (sugarCRM & Repfabric), serving as a central point of contact between internal and external stakeholders.Project Management & Analytics - Pioneered the design and implementation of novel CRM functions and customizations, driving workflow efficiency enhancements.Analytics & Reporting - Development of data-driven dashboards and Standard Operating Procedures (SOPs), enabling real-time, reporting improving operational efficiency.Business Process Automation - Established robotic process automation using Tableau Prep Builder and Power Automate, resulting in significant time savings and a substantial reduction in manual data entry errors.Program Trainer - Conducted highly impactful training sessions and SOPS, equipping team members with advanced CRM skills, directly enhancing the end-user experienceData Maintenance - Executed precise data maintenance and cleanup within the CRM system, guaranteeing data integrity and accuracy. Show less

New Product Launch - Successfully introduced a new product line in the San Diego Market, achieving a 500% increase in unit sales.West Coast Territory - Managed a dynamic territory spanning 4 states, including 225+ contractor and retail accounts, fostering client loyalty and nurturing invaluable relationships.Key Account Management - Cultivated strategic relationships with vital contractor accounts, delivering customized solutions and dedicated support to fortify partnerships and… Show more New Product Launch - Successfully introduced a new product line in the San Diego Market, achieving a 500% increase in unit sales.West Coast Territory - Managed a dynamic territory spanning 4 states, including 225+ contractor and retail accounts, fostering client loyalty and nurturing invaluable relationships.Key Account Management - Cultivated strategic relationships with vital contractor accounts, delivering customized solutions and dedicated support to fortify partnerships and strengthen brand confidence.Product & Market Expertise - In-depth knowledge of water heater products and adjacent product lines. Comprehensive understanding of current market trends, regulations and guidelines within the assigned region.External Training - Conducted installation, technical and sales training sessions on products to contractors, partners and customers. Resulting in strengthened brand confidence and increased sales in better grade products. Show less

Pacific, Us

Western US Territory - Oversaw the entire Western US retail region, spanning 11 states.Revenue Growth - Achieved a remarkable 200% sales boost for Pro clients and an 11% increase in sales between 2018 and 2019.Strengthened Strategic Partnerships - Collaborated with Pro Services to identify and capitalize on new opportunities, efficiently closing sales and nurturing partnerships that drove revenue growth.Merchandising Strategies - Elevated strategic layout and point-of-purchase… Show more Western US Territory - Oversaw the entire Western US retail region, spanning 11 states.Revenue Growth - Achieved a remarkable 200% sales boost for Pro clients and an 11% increase in sales between 2018 and 2019.Strengthened Strategic Partnerships - Collaborated with Pro Services to identify and capitalize on new opportunities, efficiently closing sales and nurturing partnerships that drove revenue growth.Merchandising Strategies - Elevated strategic layout and point-of-purchase displays, aligning with Southwire's retail goals across various product lines, in collaboration with district and regional merchandising managers. Show less

Tustin, Ca

Production Oversight - Orchestrated project timelines, optimized resource allocation, and implemented stringent quality control measures within a manufacturing facilityProduct Development - Directed mass production and spearheaded R&D initiatives, overseeing the successful launch of three premium and white label product lines.Regulatory Compliance Advising - Offered guidance and expertise on regulatory compliance to both FDA and governmental regulations.

Diamond Bar, Ca

Team Leadership - Supervised front-end operations encompassing guest services and café, ensuring seamless customer experiences and operational efficiency.Guest Satisfaction - Achieved top district rank for guest satisfaction, reflecting exceptional service standards and customer care.Credit & Debit Accounts - Regularly top ranked in district.