Justin Stephen Email and Phone Number

Hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.Planned, organized, directed and controlled specific day-to-day operations.Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers.Analyzed operational performance through direct observation, interpretation of reports and collaboration with others. Determined opportunities for improvement of key metrics and executes action plans to achieve results. Led daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis.Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements.

Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobsManages the training curriculum for all employees in the facilityMonitors continuous on-the-job training of employees, as needed, by demonstrating proper training with them on the dock and guiding managers on effective training methodsProvides training, follow-up coaching and feedback to managers based on individual needs and development opportunitiesMay conduct or assist with Package Handler orientation sessions

Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.Coordinated sales meetings to discuss targets, marketing campaigns and strategy improvements.Optimized strategies to reach target consumers and meet demand.Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures.Established long-lasting relationships with customers to maintain high retention and satisfaction.