Justin Tham Email & Phone Number

United States

Houston, Texas, United States

• Utilize technique to optimize delivery routes, ensuring 100% on-time deliveries while minimizing travel distance.
• Implemented strategies to achieve and maintain a positive customer satisfaction rating by improving transaction speed and service efficiency.
• Conducted in-depth analysis of delivery processes, leading to error-free operations and enhancing overall customer experience.
• Trained and mentored a team of 5+ employees on store procedures, delivery protocol, and daily operational tasks, fostering a culture of efficiency and accuracy.
• Executed 20+ weekly home and business deliveries to ensure timely and error-free deliveries, enhancing customer loyalty and trust.

Houston, Texas, United States

• Utilized analysis to optimize customer service processes, ensuring quick transactions and efficient service, leading to a consistent 5-star customer satisfaction rating.
• Implemented strategies to streamline store operations, including opening/closing procedures, restocking processes, and daily tasks, improving overall efficiency and productivity.
• Analyzed customer purchase patterns and preferences, leveraging data insights to optimize inventory management and enhance product offerings.
• Managed financial transactions, handling cash and credit card payments ranging from $500-$1500 and conducted cash audits at the end of each shift, ensuring accuracy and compliance.
• Provided hands-on guidance to 1-2 new employees, utilizing insights to direct them on store procedures and daily tasks, facilitating a smooth onboarding process.