Justin Tye Email & Phone Number

Gold Coast, Qld, Au

Mermaid Waters

Burwood East

To provide innovative and energetic leadership for the Crossway Group in the developmentand cultivation of strategic partnerships and the implementation of effective fundraising initiatives, undergirded by targeted marketing and communications, which support key ministries including LifeCare, COACH and Crossway Baptist Church activities. To support the Director in managing and planning sustainability of the overall Group revenue.

Fortitude Valley

Executive Head across Partnerships, Communications, Events, Grants, Strategic Data, Supporter Engagement, Supporter Care and Donations.

Qld

This is a key role on SU Qld's Senior Leadership Team. It is responsible for leading the partnership development functions at SU Qld, including strategic oversight of programs targeted towards supporters, bequests and sponsorship. To enhance supporter's experience and commitment to SU Qld programs and activities, increase supporter advocacy and achieve corporate funding targets. To form and execute, an integrated strategy of written/electronic communication, direct engagement and nurture.

Caboolture, Morayfield And The Morten Region

• Add value to all customer relationships and migration of un-profitable customer to profitable.• Pro active customer/prospect/referral source calling• Identify broader customer needs, fulfill requirements and hence increase customer’s share of wallet through realising cross sell opportunities.• Educate and coach customers to utilise most convenient and efficient channels such as internet banking for ‘simple’ inquiries• Workplace presentations with Retail & Private… Show more • Add value to all customer relationships and migration of un-profitable customer to profitable.• Pro active customer/prospect/referral source calling• Identify broader customer needs, fulfill requirements and hence increase customer’s share of wallet through realising cross sell opportunities.• Educate and coach customers to utilise most convenient and efficient channels such as internet banking for ‘simple’ inquiries• Workplace presentations with Retail & Private Bankers• Participation in local community• Coaching of branch staff to ensure they have the skills and knowledge to deliver superior customer service to small business customers and identify opportunities to help them further.• Provide professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position• Ensure all personal training records are maintained and kept up to date• Reduce costs by tightly controlling risk management and with a focus on superior cost management practices Show less

Maroochydore

Staff - 13 direct reports.Achievements• Winner of 2012 Shine award, received a score card rating of 5A.(highest possible ranking)• 2012 Speak Up Step Up score of 98% for Engagement and 94% for Enablement an increase of 31% and 19%. (Employee Opinion Survey)• Exceeded 12 month Mortgage target during difficult economic time.Key Projects• Kaizen Lighthouse store - Leading the way in Kaizen in my area and becoming more efficient in the way we conduct… Show more Staff - 13 direct reports.Achievements• Winner of 2012 Shine award, received a score card rating of 5A.(highest possible ranking)• 2012 Speak Up Step Up score of 98% for Engagement and 94% for Enablement an increase of 31% and 19%. (Employee Opinion Survey)• Exceeded 12 month Mortgage target during difficult economic time.Key Projects• Kaizen Lighthouse store - Leading the way in Kaizen in my area and becoming more efficient in the way we conduct business. Achieved blue for Sort, Store, Shine & standardize. • Assist with the implementation and change management of Inspire a new sales philosophy within the organisation.• Co facilitated the Leave & Relief for our 2 main clusters which involved 6 full time and 9 casual staff. Show less

• Staff - 13 direct reportsAchievements• Won an award for the only branch to be over 100% on general insurance sales for 2008.• I had an average Personal banking adviser and coached her to number 1 in the area for Quarter 3 of 2008.• Received 100% on coaching and development and have seen 4 staff promoted in 2008, 2 promoted in 2009 and 3 promoted in 2010 within my branches.• In 2008 I was leading the resourcing for the 13 branches in South London and took them to a… Show more • Staff - 13 direct reportsAchievements• Won an award for the only branch to be over 100% on general insurance sales for 2008.• I had an average Personal banking adviser and coached her to number 1 in the area for Quarter 3 of 2008.• Received 100% on coaching and development and have seen 4 staff promoted in 2008, 2 promoted in 2009 and 3 promoted in 2010 within my branches.• In 2008 I was leading the resourcing for the 13 branches in South London and took them to a strong resourcing position.• In 2009 I received an award for two quarters for receiving 100% on customer service and this placed me in the top 10 for the country. Show less

• Conduct structured Mortgage sales interviews at all levels of service, identifying customer’s needs and priorities so that they are always offered best advice and excellent service.• Identify cross sales and sell to customers’ needs. (Insurances, solicitors)• To work with Housing Associations to ensure customer service levels are maintained and business growth increased.• Manage own diary and pipeline of mortgage applications and ensure that applications progress to successful… Show more • Conduct structured Mortgage sales interviews at all levels of service, identifying customer’s needs and priorities so that they are always offered best advice and excellent service.• Identify cross sales and sell to customers’ needs. (Insurances, solicitors)• To work with Housing Associations to ensure customer service levels are maintained and business growth increased.• Manage own diary and pipeline of mortgage applications and ensure that applications progress to successful drawdown.• Develop self generated leads• Continue to maintain targets set by Management.Achievements• I won an award for reaching £10k profit in a week and was the first person ever to do it two weeks running. Normal target was £4k a week which I exceeded every week up to and including my very last week. Show less

Sunshine Coast Australia

Mortgage Brokering company I started from scratch. • Accredited with over 30 different Lenders.• Settling $1 - $2 Million a month. • All customers were self generated – no leads supplied.• Introduce loans and cross sale products in an efficient and businesslike manner.• To interview the customer to find out what they need and to find an affordable solution to meet that need.• To help and guide the customer from the enquiry stage right through until the loan settles… Show more Mortgage Brokering company I started from scratch. • Accredited with over 30 different Lenders.• Settling $1 - $2 Million a month. • All customers were self generated – no leads supplied.• Introduce loans and cross sale products in an efficient and businesslike manner.• To interview the customer to find out what they need and to find an affordable solution to meet that need.• To help and guide the customer from the enquiry stage right through until the loan settles and to then keep in contact to get repeat business. Show less

Achievements• I won a national award which was store of the year, being the only store to get over 120% for the entire year.• I also received store of the quarter, two quarters running, being the only store in the area to exceed 100% during a hard economic time.• I also won personal awards for exceeding personal sales targets.

Master Of Business Administration - Mba

Graduate Certificate In Management, Business

Prince 2 Practitioner Certificate In Project Management

Certificate In Mortgage Advice And Practice (Cemap)

Education record