Justin Van Epps Email & Phone Number

• Led study for CFO of $600 million energy company to assess finance organization and key business units to develop strategy for improving operations. Result: Created operational roadmap to drive internal efficiencies and reporting through combination of organizational realignment, process improvement and improved use of existing ERP core application• Established effective governance, oversight and portfolio management of agency investments for the Consumer Product Safety Commission by developing a capital planning program; project management office; and IV&V of major investments. Result: Created framework for making effective decisions by establishing an Investment Review Board comprised of agency senior executives and linking investment oversight to project oversight through portfolio management. • Led study on behalf of private equity firm to evaluate impact of emerging technology on IT virtualization market segment. Result: After interviewing industry CIOs, study highlighted specific technologies that were impacting purchasing decisions in short and mid-term providing better insight into potential market shifts.• Led integration of $200 million acquisition. Largest acquisition to date and required 8 months of focused time by a core team of internal personnel to ensure success. Result: Onboarded 400 employees along with trucks and capital equipment necessary to run the business; retained existing contracts and customers from acquisition; integrated and consolidated back end systems; and increased EBITDA synergy capture by 75%. • Hired by ownership to evaluate operational readiness and establish game plan to improve underlying profitability of $50 million services company experiencing 30% year over year growth. Result: Restructured leadership team; hired new CFO; established technology roadmap and drove operational efficiencies that increased net profitability by 3%.

- Supported Chief Supply Chain Officer of a multi-billion dollar, publicly traded garden and pet supply company who was struggling with unmet demand, low customer satisfaction, and high turnover during the difficulties of the COVID-19 pandemic to establish a strategy for restructuring manufacturing and supply chain while establishing centralized COEs and upleveling organization's capabilities. Result: Identified major pain points in product manufacturing, capacity, and fulfillment while incorporating best in class manufacturing processes and techniques in order to uplevel capabilities of targeted business units and establish play book for incorporating best practices and driving transformation across the enterprise.- Supported CEO's effort of a publicly traded services company to develop and incorporate a mobilization capability in order to improve onboard and transition of services for its new and existing customer base. Result: Evaluated and completed after action review of a new customer transition that had not gone well in order to identify opportunities for improvement. Worked with President and leadership team to develop mobilization approach as well as supporting processes and tools while integrating into existing operational model which improved customer satisfaction and underlying profitability of engagements.- Supported Chief Technology Officer of a multi-billion insurance company to more effectively bridge between the business and IT in order to improve how the organization utilized technology to drive business decisions. Result: Developed transformation strategy and provided support in executing plan to restructure IT organization.

• Restructured and repositioned 8a small business focused on the Federal Market. Expanded service offerings; refined corporate message and position; developed go to market strategy; created framework for account management and business development; established 3 year strategic plan. Result: Established foundational building blocks and corporate strategy for 80% annual growth in addition to developing business pipeline with projected ‘08 growth of 10 million in revenue.

• Developing business architecture for HR to enable successful global migration from Peoplesoft to Oracle R12. Expected Result: Establish an integrated view of business processes, systems and data that can be leveraged to address key business problems across Cisco’s enterprise.• Created and implemented strategic framework for stabilizing US benefits support including restructure and recruitment of extended team responsible for execution. Result: Reduced escalations by 16% and increased customer satisfaction by 20% in the US within six months.• Analyzed global state of affairs and identified core areas of risk for benefits administration and support across 85 countries with an employee population of 50,000 plus. Result: Developed strategy to mitigate risks by establishing consistent global service delivery platform.

• Established executive sponsorship for Customer Relationship Management at the SBA; identified and recruited champions within headquarters and the field. Result: Virtual team was created responsible for implementing CRM strategies for the Small Business Administration. • Developed business processes and supporting technical infrastructure to establish customer service standards and service level agreements across the agency’s 80 field offices. Result: Improved service delivery and agency reporting to Congress by tracking the life cycle of SBA constituents as they interact with its programs

• Rebuilt program strategy, budget and team for Presidential E-Gov initiative. Result: Increased agency participation on governance board from 6 to 23 Federal agencies and increased annual budget from $3 million to $18 million. • Led over forty Federal agencies to establish a government wide business portal, www.business.gov to simplify access to relevant Federal information, services, forms and regulatory assistance for the United States business community. Result: Estimated $123 Million in savings to United States businesses by reducing burden in finding relevant government information and forms

• Restructured existing organization; identified gaps; developed plan to improve efficiency and service; revitalized customer focus by establishing a Project Management Office, Business Solutions Branch and Customer Solutions Branch responsible for improving OCIO partnership and service delivery. Result: SBA became 1 of only 5 agencies considered to be a model for E-Government within the United States Federal Government by the Presidential Administration• Established internal consulting model for the Office of the CIO. Result: First time that CIO’s technical resources were aligned with key business needs through a formal strategic planning process which incorporated Memorandum of Understanding with executive sponsorship.

• Established and implemented standardized global practices that provided better utilization of Cisco employees and improved Cisco service delivery to its customers worldwide through a follow the sun model. Result: Created a best practices benchmark for outsourced services with a projected return of $50M dollars.

• Identified and created alternative revenue models through strategic and channel partner programs. Developed relationships and negotiated contracts with initial partners. Result: Sold strategic plan to Board of Directors and Investors that represented several millions of dollars in potential revenue.• Created corporate philosophy and concept for client services model. Set parameters for client engagements along with costs. Established short and long-term strategy for growth. Identified areas of incremental revenue. Result: Sold client services model to senior management, which was used to successfully engage and service first clients.

• Managed key accounts and their respective P&L. Effective allocation of resources to solve customers’ business problems created opportunity to win additional business while maintaining strong profit margins for accounts. Result: Primary account became the most profitable account in the company and generated about ten percent of company revenue.• Worked with client executives and board members to identify areas of organizational improvement. Utilized database marketing, statistical modeling and creative development to design more effective marketing strategies. Result: Allowed key client to reduce their operational costs by approximately $3M Dollars.

• Collaborated with Sales, Marketing, Service, Manufacturing, and Engineering to establish corporate objectives and business requirements for CRM Solutions. Result: Sold tailored proposal to Marketing executives who signed off on a $3 million investment in Siebel Systems' CRM software.• Created inventory of marketing applications. Worked with management to identify critical applications. Developed strategic plan to consolidate data and business processes. Result: Reduced cost of operations for marketing by establishing a framework for best practices.

• Persuaded senior management to invest three million in first database marketing program at company. Developed strategic plan that included departmental structure, business objectives and success metrics for new program. Result: First time in company’s history that they were able to quantify success of their marketing programs. Marketing was able to reduce its cost of operations by allocating funds to most effective programs.• Engaged sales management to develop a new sales model that incorporated database-marketing techniques. Result: Implemented a pilot sales office that specialized in channel sales, generating $50M in sales.• Formulated global e-commerce strategy. Developed team and plan to implement e-commerce program in stages. Result: Within one year, created interactive site where customers could order and configure products online with sales support.

• Conceptualized and established new events marketing department that integrated database marketing, lead generation and customer centric approach. Result: Only marketing program that could demonstrate tangible return on investment. As a result, senior management provided program with a fixed budget of $10M from a Zero Dollar budget. • Conducted primary and secondary research to identify top challenges faced by target markets. Utilized findings to develop program content for events. Result: Prospects and customers began to identify our corporation as a trusted resource for solutions to their most important business problems.

• Researched accounts; established executive relationships and positioned solutions to critical business problems in strategic accounts. Result: Generated $5 million per quarter in revenue.

• Executed concept for The Mad Hatter Café. Identified, targeted and sold concept to initial group of investors. Result: Generated $60k in seed capital that enabled launch of business.• Created team based culture where employees adopted shared vision for success of café. Result: Employees became stakeholders in the success, using their own time and initiative to develop creative ways to generate more business and reduce overhead.• Successfully developed business in anticipation of acquisition. Result: Negotiated sale and transitioned business to local competitor.

B.A., Political Science

Education record