Supporting Parkside Pediatrics, Breastfeeding Center of Greenville, Brio Internal Medicine, and Parkside OB-GYN over 8 locations.Managing Cybersecurity stance of organization.Supporting eClinicalWorks.Manage team of 2 other Specialists in day to day tasks.Planning future growth of organization.Engineering infrastructure of new buildings.

Supporting Parkside Pediatrics, Breastfeeding Center of Greenville, Brio Internal Medicine, and Parkside OB-GYN over 8 locations.Supporting Clinical and Administrative staff with hardware, software, and networking needs.Supporting eClinicalWorks.Desktop, laptop, and mobile support.Imaging new workstations and managing updates and security.Administering both layer 2 and layer 3 switches.Administering firewalls.Administering various server roles.Utilize open source software when available.Manage wireless infrastructure.Lead team of 2 other Specialists in day to day tasks.

Supporting Parkside Pediatrics, Breastfeeding Center of Greenville, Brio Internal Medicine, and Parkside OB-GYN over 8 locations.Supporting Clinical and Administrative staff with hardware, software, and networking needs.Supporting eClinicalWorks.Desktop, laptop, and mobile support.Imaging new workstations and managing updates and security.Administering both layer 2 and layer 3 switches.Administering firewalls.Administering various server roles.Utilize open source software when available.Manage wireless infrastructure.

Under general supervision, provides front line support for all in bound phone calls, web tickets and e-mails sent to the Support Center. This position will diagnose problems and make tier one technical fixes attempting to close calls the first time. The Help Desk Specialist routes tickets to second and third tier support as required and handles follow up customer care calls to ensure staff is satisfied with results. The Support Desk Specialist manages trouble tickets and is responsible for accurately routing the support requests.

The diagnoses and resolution of cellular technical issues.Troubleshooting Verizon Wireless Data Products (i.e. Data Cards, Blackberry, Windows Mobile and Palm-based devices) and other aspects of the emerging data-centric product line.Proficiency in RF signaling, cell site technology, and switch interface systemsWorking Network Trouble Tickets as a liaison between Technical Support personnel, Retail Service Technicians, and Network Personnel.

Support end-users in a highly technological industry and adapt to the rapidly changing needs of our customer and business. Explaining features and benefits of Wireless products based on customers needs.Knowledge of Wireless Cellular Equipment, including all makes of phone, data cards, and associated equipment and/or software.ProjectsSelected for several special projects: Creation and maintenance of the South Area Technical Support Website. I assisted with the design of the website along with the conception and update of the tools and presentations on the website. The website is now the most viewed website within the company.Chosen to resolve executive escalations from higher management.Subject Matter Expert for Network Trouble Tickets. Acted as a liaison between Technical Support personnel, Retail Service Technicians, and Network Personnel.Created a database of Representatives for our Instant Messaging software to facilitate ease of intradepartmental communications.Chosen as a temporary Point of Contact for teams during a Supervisor's absence. This included representative coaching and giving Quality Assurance feedback.Selected as a Departmental Data Point of Contact to facilitate data device training to Customer Service and Premier Departments.Responsible for testing and resolving various equipment and network issues as they arise as part of the Regional Device Team.

Support customers by resolving billing conflicts and deducing proper rate plans to best serve the customer and the needs of the business.Manned Help Desk special project.

Serve as outsourced Customer Service on various levels for UPS.Chosen to be part of pilot Preferred Customer Associate program for UPS.Selected as a personal liaison to a select group of companies that are most financially valuable to UPS. Selected as a Coach, a position responsible for handling customer escalations and providing Call Quality Assurance to on-the-phone representatives. Focused on in-depth interpersonal training with emphasis on Customer Satisfaction and soft skills