• SME for all things VMWare Horizon versions 7.x/8.x• Windows 11 implementation for VDI Instant Clones• VDI management of 750+ machines• Implementation/Administration of Liquidware Products (Profile Unity/Stratosphere) applications• Implementation of new Dell Client ThinOS devices and administration of Cloud WMS

Music Production studio specialized in solo/group/bands.

• Member of the Global Support Services (GSS) for the End-User Computing (EUC) Department in a call/solution center environment (Remote).• Provided internal and external technical support for implementing VMware View platform and related products according to Enterprise level SLA requirements.• Specialized in break/fix/troubleshooting of all components of Horizon View versions 6.x/7.x/8.x• Worked with QA, Engineering, Sales, Marketing, Operations, and Administration to resolve problems.• Documented all technical inquiries; developed and reviewed content for knowledgebase.• Oversaw SalesForce case management escalation.• Completed specialized training courses for all View/ESXi/vCenter w/certifications components.

Design/Implement/Administration various environments. I have done from home offices to schools in upgrades and refreshes of hardware/software/networking.

Systems Engineer of all things VMware/Virtualization. From vSphere to View environments for a total of 13,000+ employees.

• Member of the Global Support Services (GSS) for the End-User Computing (EUC) Department in a call/solution center environment.• Provided internal and external technical support for implementing VMware View platform and related products according to Enterprise level SLA requirements.• Specialized in break/fix/troubleshooting of all components of Horizon View versions 5.x/6.x/7.x.• Worked with QA, Engineering, Sales, Marketing, Operations, and Administration to resolve problems.• Documented all technical inquiries; developed and reviewed content for knowledgebase.• Oversaw SalesForce case management escalation.• Completed specialized training courses for all View/ESXi/vCenter w/certifications components.

• Retained all duties with EAGLE-Net Alliance with additional systems administration duties including Microsoft 2010 Exchange; Office 365 migration from on-premise Exchange; SharePoint 2010; Microsoft 2008/2012/2014 SQL Database; FortiGate Firewall; and ShoreTel VoIP Technologies.• Managed Linux MySQL/Maria Database Cluster installations and maintenance.• Installed Solarwinds environment companywide.• Configured and installed new public PowerDNS infrastructure.• DFS, ADFS 2.0, SAML 2.0, WSUS main server and downstream servers.

• Ensured effective provisioning, installation, configuration, operation, support, and maintenance of systems hardware, software, and windows, Linux, and Virtual infrastructure.• Delivered Level I/II/III Enterprise Support for Cisco network devices, Cisco VoIP administration, IBM servers, Windows/Linux/Virtual infrastructure), and Cisco video conferencing/Teleconferencing.• Conducted Cisco iOS network engineering design, setup, implementation, and configuration changes.• Administered Windows Active Directory; VMware ESXi v4 & v5, vSphere virtual servers; Cisco internal wireless network; Cisco VoIP; Sophos anti-virus; Google apps; and checkpoint firewall.• Setup and managed servers, laptops, and network, VoIP, Telepresence, and cabling equipment.• Managed Windows group policy, telecom installation and administration, and Solarwinds implementation and monitoring.

• Delivered Level I/II/III onsite and remote support by troubleshooting and resolving issues with client desktops, laptops, servers, and network devices in a Windows environment.• Managed distribution office for Dell computers and peripherals within the business group.• Provided IT Support for MMI Division and other Tetra Tech office in Colorado under a regional platform• Planned, installed, and supported network infrastructure including Cisco and Riverbed network infrastructure devices and Windows Server 2003 and Windows Server 2008.• Ran daily backup jobs using Symantec Backup Exec/Robocopy pre-configured scripts and Drobo technology.• Managed VB Script logins, mapped network drives, and printers.

• Troubleshot and repaired desktop and laptop computers and in-home wireless network technologies.• Engaged customers with excellent customer service by explaining the latest technology concepts.• Maintained store and customer inventory and work orders.

• Designed and installed network infrastructure with disaster recovery and computer backup system.• Trained employees on computer hardware and software.• Directed, produced, and designed programs and documentaries; edited video using GlobeCaster, Macintosh Final Cut Pro, Pinnacle and Avid software.