Justin Welch Email and Phone Number

Responsible for the Program management and strategic direction of multi-year $10+M cost-out operational and new technology engagements across 45 hospitals and multiple health systems.C-suite leadership, training, and change management implementations. Develop and manage, in consultation with health system leaders, capital and operating equipment plans while partnering with direct patient care and back-office departments / groups to ensure appropriate integration and management.

Responsible for all on and off-farm operations including planning, planting, budgeting, training, forecasting and partnership / business development. Led overhaul of all business financial and planning systems, cost accounting and strategic planning functions, as well as on-farm operational analyses to increase performance efficiencies. Working with buyer and restaurant partners, develop production targets and pre-purchase agreements that ensure product placements and order fulfillment.Perform new partner due diligence, all AR/AP functions, as well as new product development and customer relations.

Led a talented team of 75+ health care professionals, helping to deliver world-class laboratory testing and technical support for KP patients. Established new workflows providing quicker results for patients, while expanding service lines of next generation testing, and enhancing clinical support for Providers and the Lab Care Delivery System through strategic planning, innovation, and continuous process improvement. Transformed how the Lab Care Delivery System developed and implemented new, coordinated testing capabilities to enhance patient and provider satisfaction. With over sixteen new test program deployments over three years, these enhancements led to 1+M new tests performed per year, with savings of over $10M annually. Leveraged cross-functional expertise in Client Services, Outreach Engagement and Project Management to ensure our provider partners’ expectations and capabilities were fully scoped and aligned with our desired program outcomes, while favorably managing P&L.

Led strategic planning and provided expert consultation for Medical Center, Regional and Regional-wide capital and operational planning functions for Care Delivery services of Kaiser Permanente in Southern California (KPSC). Identified and informed Board of Directors and senior leaders regarding key business opportunities and service strategies that had immediate favorable clinical and/or business impacts for the organization. Working with a variety of business and clinical stakeholder groups, directly oversaw the assessment of complex business needs and provided options analyses, conducted market research and developed extensive, high quality business cases for KPSC Regional and Region-wide capital projects and programs ranging from $2 - $200+M. In consultation with related oversight committees, established effective processes that monitor capital requests, provide capital allocation oversight and management of the KPSC Capital Plan with a multi-year cashflow budget of $300+M. Led the design, development and implementation of multi-million dollar KPSC service delivery strategies, capital projects, programs and systems including the $53M Digital Mammography Program and $220M Regional Laboratory Service Delivery Strategy. Developed service demand forecasts and capacity analyses, utilization and productivity metrics, as well as financial and sensitivity / scenario analyses. In consultation with clinical experts, evaluated new technologies and conducted cost/benefit analyses for the organization. Developed functional and space programs in consultation with Southern California and Program Office experts. Managed consultants and analysts focused on the delivery of services, LEAN / process improvement and related projects within the technical unit. Performed department recruitment, onboarding, training, mentoring and performance review.

Internal management of regional joint venture with multi-million dollar revenues focusing on business development strategy and client relations in a represented labor environment. Prepared and presented quarterly venture analyses and strategy recommendations to senior leadership.Management of project teams and operational / capital needs assessments of complex, high profile, multi-faceted service line projects within the organization focused on improving service to customers while reducing overall costs.Identification of various business opportunities, utilizing disparate data sources, and development of relevant business cases to inform options / recommendations of various operational and capital projects. Built relationships with key decision makers in various departments and organizations to meet aggressive business goals.Effective identification and planning of staffing resources and alignment of skills/talents with business deliverables. Provide professional development training, performance review, motivation and conflict resolution for project team members.

Led a team that developed, implemented and analyzed multi-business line process improvement projects, strategies and policies resulting in reduced operating costs in excess of $500,000.Anticipated market barriers and developed effective solutions to meet business goals. Managed contractual negotiations and agreements between Cardinal Health and various healthcare customers with revenue values often exceeding $1,000,000 per agreement.Drafted contract revisions, letters of understanding, and modifications to agreements. Negotiated terms and conditions, exceptions to pricing policy and agreement terms within.

Assessed center and area sales opportunities and developed creative and strategic solutions to address obstacles and maximize revenues in a multi-million dollar region. Developed long term relationships with physicians and clinicians focusing on trust and continued business growth while managing day-to-day operations.Provided program management of multi-site clinical initiatives and establishment of outcome measures. Utilized various data sources to develop a comprehensive regional Southern California business strategy within budget. Developed and executed various marketing programs throughout the region to build brand awareness and foster business relationships.