Justin Wenderoth Email & Phone Number

Columbus, Ohio, United States

Greater Nashville Area, Tn

Jointly maintained entire service infrastructure, IT service desk, support, and administration. Managed 20 budget lines, IT budget, and three reports.Office 365 Administrator: Handled administration including Email, OneDrive for Business, SharePoint Online. Trained IT service desk in lower-level administration tasks.* Led migration from IT infrastructure supporting major resort hotels.* Tackled incident with W2 information. Worked with IT, business management, and the FBI, select… Show more Jointly maintained entire service infrastructure, IT service desk, support, and administration. Managed 20 budget lines, IT budget, and three reports.Office 365 Administrator: Handled administration including Email, OneDrive for Business, SharePoint Online. Trained IT service desk in lower-level administration tasks.* Led migration from IT infrastructure supporting major resort hotels.* Tackled incident with W2 information. Worked with IT, business management, and the FBI, select security awareness training solution, closeout issues, and improve security.* Turned around legacy Media Asset Management solution to migrate to a new solution allowing improved location of data and safe distribution to external vendors. Okta Administrator: Helped integrate sign-on into Okta. VMware Administrator: Maintained dual VMware 6.0 environments; deployed and maintained virtual servers, and backup of virtual servers.McAfee Product Administrator: Managed daily system administration and deployment EPO, Virus Scan, HIPS, Encryption, Site Advisor, and Rogue System Detection.RSA Secure ID Administrator: Managed RSA Secure ID environment maintenance and deployment of RSA tokens, upgrading RSA appliance, and training of IT service desk.Active Directory Administrator: Maintained system administration of Active Directory, including user administration and troubleshooting DNS issues, certificate issues, and DHCP administration.IT Service Desk Manager: Provided leadership to three direct reports. Served as a Tier 3 escalation point for support issues for reports. Responded to end-users addressing service desks struggles to meet SLA’s. Improved service desk and named Service Desk Manager along with engineering role. Served as escalation point of contact for tickets. Improved within six months.Cylance Administrator: Handled whitelisting applications and responded to threats escalated by the service desk. Transitioned from McAfee products to Cylance for 300+ computers. Show less

Greater Nashville Area, Tn

Tackled support task efforts for internal server-based systems and provided Tier Level 2 & 3 support for IT tracking system. Offered senior and junior level administration of major server-based systems. Support and administration included:Microsoft Exchange 2003 & 2010 Support: Created and maintained new mailboxes / calendars / distribution lists and assisted in monthly Exchange patching. Provided senior exchange administrator support to migrate from Exchange 2003 to Exchange 2010.… Show more Tackled support task efforts for internal server-based systems and provided Tier Level 2 & 3 support for IT tracking system. Offered senior and junior level administration of major server-based systems. Support and administration included:Microsoft Exchange 2003 & 2010 Support: Created and maintained new mailboxes / calendars / distribution lists and assisted in monthly Exchange patching. Provided senior exchange administrator support to migrate from Exchange 2003 to Exchange 2010. Blackberry Enterprise Server (BES) Administrator: Managed and troubleshooted the BES environment with 500+ users. Commvault Support: Responded to majority restore requests submitted to System Engineers group; generated reports to ensure success of backups, installations, and configuration of local agents on Windows Server 2003 and 2008 servers; created backup jobs in Commvault interface.VMware Support: Installed and configured Vsphere 4.1 and created and configured VM’s with Windows Server 2003 and 2008; removed VM’s no longer needed.Citrix Support: Setup Xenserver 5.6 SP2 host, created and configured Xenapp 6.5 on Windows Server 2008 R2. Installed applications in a Terminal Server environment (RDS for 2008 server); managed Xenserver hosts through use of Xencenter. Utilized AppCenter for User Session admin.Active Directory / File Share Support: Supported senior AD administrators in server / file share administration in an active directory environment. Managed user accounts and group memberships in AD.Primary Support for installation Dell PowerEdge 11 G & 12 G Servers: Racked, cabled, and installed OS on PowerEdge servers. Set up RAID on Dell PERC controllers and updated firmware and BIOS on Dell servers.Tier 2 & 3 IT ticket support: Responded to >80% of support tickets submitted to the System Engineers queue. Closed 2100 support tickets in 2011. Trained and assisted with the IT tracking software. Show less

Greater Nashville Area, Tn

Joined team to provide answers from both hotel guests and employees / STARs. Provided pivotal assistance in the rollout and training of critical escalation process. Handled password resets for multiple applications and voicemail responded to questions regarding triple applications, remote software / driver installs, AS/400 printing issues, adding, removing / editing guest entries in Nomadix at the Opryland property, training new hires / teams, and creating help desk troubleshooting… Show more Joined team to provide answers from both hotel guests and employees / STARs. Provided pivotal assistance in the rollout and training of critical escalation process. Handled password resets for multiple applications and voicemail responded to questions regarding triple applications, remote software / driver installs, AS/400 printing issues, adding, removing / editing guest entries in Nomadix at the Opryland property, training new hires / teams, and creating help desk troubleshooting documentation. Show less

Nashville, Tennessee, United States