Justin Worth Email and Phone Number

Participate in the design of network infrastructure solutions. Install and configure Cisco Routing, Cisco Switch, Cisco Wireless, Aruba Wireless and related applications. Implement test plans, migration plans, and delivery plans.

Install, Configure and Maintain Cisco Routers, Switches, and Cisco Wireless Controllers/ Cisco Access Points at Keurig Global Locations.

Performed computing hardware repair, maintenance and upgrades for over 800 users in the company user community. Maintained users adds, moves and changes in Active Directory and Microsoft Exchange. Installed and configured PC applications such as Microsoft Word, Excel, Outlook, Visio, Project, and other software needed by GMCR users.Provisioned Cisco IP Phones using Cisco Unified Call Manager and set up voicemail using CiscoUnity Server. Offered 1st level support for Cisco IP phones and voicemail as well as video conferencing equipment.

Provided customer support services and assistance under a Help/Service Desk environment using BMC Remedy Action Request SoftwareInteracted with U.S. Coast Guard Officers, Enlisted members and Civilian federal employees with varying levels of computing skills with day to day hardware and software problems; corrected and resolved or escalated to appropriate technicianProvided training for users on upgraded platforms and imagesInstalled, configured, and maintained the U.S. Coast Guard's LAN network including servers, switches, workstations and printers LAN management including 3COM and CISCO router and switch installation/configuration, troubleshot and repaired/replaced network devices for optimal performanceNetwork systems/server administration (Active Directory under Windows Server 2003) for 22 state area of responsibility with 6000 users Built a fully functional interim District office and workspace for a 50 person Incident Management Team from New Orleans after the devastating effects of Hurricane KatrinaLed a diverse group of technicians from all over the country in the installation of network equipment and cable for a 12,500 square foot office at the Robert A. Young federal building in St. LouisDirectly contributed in the savings of over $50,000 in installation costsInstalled eOn telephone and voice processing systems that increased telecommunications capabilities at eight Coast Guard unitsCoordinated with units and minimized down time by installing telephone systems after hoursProvided remote programming and diagnostics capabilities resulting in a 70% decrease of travel expenses for telephone related trouble ticketsSix years experience as PBX manager and administratorProficient with phone systems including: Nortel Option 11c, Norstar Modular ICS, Call Pilot Unified messaging systems, eOn Millenium, and eOn Voice Processing SystemsCopper and fiber optics installer connecting remote pbx shelves and installing LAN backbone