Justin Smith Email & Phone Number

Walldorf, Bw, De

Philadelphia, Pa, Us

Lead high-performing technical team of System Engineers for both Windows and Linux Operations to support and maintain an environment with over 5000 servers spanning 18 locations and 3 Data Centers. Provide leadership in the development and implementation of standard operating procedures and establish key processes that ensure reliable and efficient technical services are delivered enterprise-wide.Direct IT projects and technical activities across multiple project sites driven by multiple acquisitions leading to consolidation efforts to drive out redundancies, decrease costs and optimize the infrastructure. Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve through puts, and enhance system performance parameters. Responsible for creation and maintaining of technical documentation regarding server engineering, operations and monitoring including IT Service Catalog, Service Level Agreements, and Operational Level Agreements.Provide leadership vision enterprise-wide via decisive and insightful executive leadership, cultivating internal and external partnerships while guiding daily operations and policy implementation through strategic thinking and decision making.

-Primary customer interface for managing relationship and providing guidance in translating their business needs into technical requirements. -Work in collaboration with customer Project Lead to develop comprehensive project charter and project plan that outlines the entire project from planning to closure. -Development of statement of work for customers that defines the proper approach and skills for the service engagement. -Work efforts focused primarily on state and local county departments in the implementation and support of web based technology solutions to drive efficiency and cost reductions.

Camden, Nj, Us

-Responsible for day-to-day execution of all aspects of our IT Infrastructure Operations providing technology leadership in not only planning, strategy and architecture but also the management of the deployment, implementation and daily run. -Oversight of essential IT operational infrastructure includes: storage, servers, database, cloud computing, data center operations, disaster recovery, IT process optimization, governance, risk management and multiple 3rd party service providers.-Mange annual budgetary requirements and report on monthly running costs to help drive a continual annual reduction in spend of up to 5% annually for a corporate IT Infrastructure budget of over 30 million dollars. -Strong program and project management, business-focus and resource management capabilities that influence growth, and elevate market perceptions of quality and consistency. Recognized for ability to establish, target, and meet all facets of the project life cycle to achieve critical goals.-Conduct ongoing evaluations with both the business and IT stakeholders to update architectural road maps of the evolution of the IT Enterprise Solution Portfolio along with providing IT architecture and management expertise to ensure services are developed and implemented in accordance and alignment with business goals and objectives. -Technical Project Manager who manages numerous, simultaneous projects through their complete project life cycle. Projects managed typically involve significant change to the infrastructure or involve the implementation of emerging technologies. Projects include: application upgrades, virtualization, consolidation and expansion of infrastructure servers, storage and network. Responsibilities include the management and coordination of business and technical resources, third party vendors and outsourced staff, creation and maintenance of project plans, milestones and issues as well as overall budget.

Camden, Nj, Us

-Manage multiple technical service delivery teams (onshore and offshore) to ensure the successful delivery of support and maintenance in accordance with contractual scope and target levels. Examples include patch management, change management, technology refresh and upgrades along with ongoing daily support.-Proactively identified multiple licensing issues within the Wintel and Citrix Platforms that lead to a work effort across our global IT community resulting in a new licensing structure and process that saves the company over $200K annually.-Develop and deliver all platform projects with accountability for all aspects of a project's success from planning and execution of the job including resolving issues, managing resources, project coordination, interfacing with client representatives regarding the projects progress, oversight of project accounting, training, mentoring and coaching, to meeting or exceeding the clients expectations at completion of the project.-Identified as an ITIL Change leader on the team providing guidance and training for the management, planning, controlling, and monitoring of the implementation of changes affecting production systems within the Global environment. -Responsible for managing ongoing relationships with technology partners like Microsoft, Cisco, Dell, IBM, VMware, Citrix, Wipro and AWS challenging them to help deliver quality and cost effective services to meet or exceed managements expectations.

Camden, Nj, Us

-Advised project managers on best practices in Portfolio Management and how to implement them in the client environment as well as insure adherence to formal project governance process.-Manage and execute against IT Project Portfolio Management Model and Processes including the Engagement Office Process and Approval Stage Gates to provide increased business value.-Facilitate the weekly Campbell Senior Management review of IT Infrastructure, assigning priorities and resources.-Successfully managed annual budget of $500K for the PMO Engagement Office. -Acted as the primary interface for all work into the IT department from all corporate business units and divisions globally to identify and prioritize opportunities for utilizing IT products and services to achieve corporate goals.-Successfully identified opportunity and received funding to implement a workflow tool to replace manual process for tracking and reporting on all IT projects.

Camden, Nj, Us

-Provided Relationship Management between Sales Company (500+ Professionals) and the Global IT Service Delivery group for the design, development, and delivery of critical business system such as CAS iSales, AC Nielson, IRI, and various other financial management and sales reporting tools.-Project Manager for all Sales Company IT roll outs to the Sales force, contributed to the design and implementation of field-systems, support tools and utilities, and prepared materials and documentation of procedures.-Provided Process Management/Quality assurance to identify gaps in IT-related processes and procedures for Sales Company.-Proactively analyzed field sales call activity to develop solutions, decrease user call volume and improve user productivity by updating help desk scripts and providing self-service portal for all US Sales employees.-Implemented quarterly SLA meetings with US Sales Vice Presidents to review and identify IT improvement areas within their business units and prioritizing those work efforts in conjunction with the Corporate IT Dept.

Camden, Nj, Us

-Lead administration for the Microstrategy Data Warehouse Business Intelligence tool that supplied sales and order data for a sales force of 500+ users nationally.-Served as the Project Manager for the MicroStrategy 6.x to MicroStrategy 7i upgrade project where is was responsible for the direction, coordination, implementation and completion of the project along with direct management of the resources and budget.-Technical lead for hardware, OS, networking and server management for the Data Warehouse team.