Justin Chan Email & Phone Number

Singapore

Singapore

Singapore

- Utilized SAP systems along with Microsoft Excel skills to efficiently generate promotion eligibility lists for National Servicemen as well as Army Officers.- Provided customer service to key units in the Army for effective and accurate promotion in rank whilst maintaining correspondence with essential personnel to adapt to the evolving HR environment.

Singapore, Singapore

- Mentorship of existing Business Development Executive(s) over the facilitation and expansion of key company partners and accounts, notably mentoring the securement of a major regional partnership with Twigs Malaysia.- Established performance KPIs for mentees, tracking improvements in account response and sales follow-ups, resulting in an overall 30% increase in wholesale reorder rates.- Conducted monthly client feedback sessions with mentees to identify areas of improvement, which led to the implementation of two new service enhancements.- Guided mentees in conducting competitor research and industry benchmarking, using insights to refine account management strategies and identify new market opportunities.- Collaborated with team members to streamline inventory management and warehouse processes, which reduced product handling time and improved order fulfillment accuracy.- Oversaw selected business development projects to provide value-added services to company’s B2B and B2C clientele.- Initiated bi-weekly alignment meetings with sales, logistics, and marketing teams to address inventory needs, promotional campaigns and brands’ development for B2B and B2C channels.

Singapore

- Sole E-Commerce Manager of PaperMarket ZALORA Singapore, Malaysia and KrisShop International, in charge of the creation and maintenance of these key distribution channels, leading to a 60% increase in company revenue.- Supervision of other e-commerce distribution channels such as Shopee & Lazada- Created and managed key accounts with BHG, OG, Hyggerium, Essential Extra, and Tango Mango, while maintaining key accounts such as C K Tangs, Isetan, Kinokuniya, Times, and Takashimaya, closing contracts collectively amounting to more than $300,000.- Executive Brand Manager of PdiPigna, Kate Spade New York and BAN.DO, implementing tailored marketing and brand strategies to enhance visibility and capture market share in Singapore.- Associate Brand Manager of other lifestyle, stationery and craft brands such as Kaisercraft, Kaiserstyle, Ann Williams, Fox & Fallow, American Crafts and PlayMonster.- Conducted regular audits and improvements across websites and social media platforms, enhancing user experience and driving engagement through UI/UX enhancements.- Assisted SEO Specialist to build and improve company’s search engine optimization for maximum reach to potential customers, improving every SKU’s product details and search mechanisms.

Singapore

- Supported high-impact campaigns for major brands such as POKKA, Suntory, Ribena, Workforce Singapore, Base Entertainment, NTUC Income, Timezone, and others.- Worked directly with clients to understand campaign goals and target demographics, tailoring campaign strategies to maximize engagement in busy public areas such as transit hubs and shopping districts.- Oversaw the selection and training of part-time brand ambassadors, ensuring alignment with client expectations and preparing them for effective on-the-ground promotion. - Tracked and analyzed key campaign metrics (e.g., impressions, engagement rates) and provided actionable insights to clients, guaranteeing a 30% improvement in campaign ROI for clients.- Ensured smooth execution of each campaign through consistent contact with each stakeholder, while ensuring talents are doing the work expected of them on-site.

- Communicated with internal and external customers and stakeholders, retained existing accounts, while ensuring transparency within sales management.- Collaborated with sales team for best market practices, interpreting market trends & adapting to industry changes.- Practiced extensive research and cost analysis.

Singapore

- Communicated with internal and external customers and stakeholders, retained existing accounts, while ensuring transparency within sales management.- Prepared business correspondence - reports, emails, meeting notes, and business documents.- Acting as a bridge between production and design departments to produce the best quality of work expected of clients’ briefs.- Associate Account Manager of close to 20 existing accounts with Primary and Secondary schools across Singapore, proposing different solutions to specific matters regarding design, finance negotiations, and production.- Became the first intern tasked to seek, create and assist in the management of new corporate accounts, successfully creating 2 corporate accounts in the short time allocated.- Oversaw each project from start to finish, from customer’s first contact to production and delivery.

Singapore

- Communicated with internal and external stakeholders, retained existing accounts, while ensuring transparency within sales management.- Provided accurate analysis of events’ revenue and expenses through providing profit & loss statements.Involved in providing essential marketing strategies to outreach potential clients for events.- Verified source documents to substantiate business transactions, while performing administrative, accounting, tax, and ad hoc tasks.- Partnered with SCAPE, organizing major events and executing marketing strategies, through digital, content and offline marketing.- Partnered with ACCA, organizing large scale gatherings and corporate events involving leaders of the accounting industry.

Diploma, International Trade And Business

Activities and Societies: Comm Camp Sub-Committee Member (2019) Business & Accountancy (BA) Society Main Committee Member (2020-2021)

Higher Nitec, Accountancy

Activities and Societies: Senior Student Councillor in Student Council (2017-2018), President in OWN IT! Ambassadors Club (2018)

Education record

Education record