Developed and implemented IT policies and procedures.Maintained, monitored, and upgraded existing systems to ensure optimal performance.Provided technical support for network infrastructure, hardware and software applications, and user access control issues.Designed comprehensive disaster recovery plans to ensure business continuity.Implemented security measures to protect data from unauthorized access.Conducted research on emerging technologies in support of system upgrades or purchasing decisions.Performed regular maintenance checks on computer systems and networks.Monitored system performance to identify potential problems before they occur.Installed new hardware and software components as needed according to established standards.Provided training sessions for staff members on the use of various applications or equipment.Resolved technical issues in a timely manner through troubleshooting methods.Assisted in the selection process for hiring new personnel within the IT department.Coordinated activities with external vendors providing outsourced services.Managed backup, user account and helpdesk systems.

Working expertise with performing on-site and predicative WLAN surveysWorking expertise of LAN technologies (VLANs, POE, IP-subnetting)Working knowledge of network cabling infrastructure and specificationsServe as the company’s first point of contact for the customer on administrative and technical matters for assigned projectsEscalates appropriately to manager when a problem or issue reaches a critical state as well escalates to manager when additional support is needed in order to resolve an issueParticipates in the Core Infrastructure meetings and is up to date on all communications from Core Infrastructure team to understand technology direction and adherence to technology standardsOrganized, scheduled, and coordinated client visits at the site location.Developed relationships with key personnel at client sites.Collaborated with other departments to ensure successful completion of projects.Created and maintained detailed documentation of existing networks, hardware configurations and software applications.Installed, configured, maintained and troubleshot network services such as DNS, DHCP, FTP, HTTP and HTTPS, SSH.Performed system backups and recovery procedures on a regular basis.Deployed security solutions such as firewalls, intrusion detection systems, antivirus software.

• Worked with routers, switches, network charts, and CCTV monitoring• Configured hardware devices and software settings to optimize network performance.• Answered help desk requests and assisted with computer repairs and upgrades• Installed and tested ethernet cables• Analyzed network sheets and ipv4/ipv6 tables disaster recovery setup, Zendesk, inventory management• Take in and track inventory of managed devices age location and functionality• Restage and update laptops and desktops

Managed life-safety radio communications for NYPD, FDNY, and DOITT. To ensure fast reliable and clear radio transmissions. • Designed scalable and user-friendly network architecture to meet business objectives. • Held primary responsibility for availability and reliability of network infrastructure. • Implemented, tested, validated and maintained networking services according to solution designs. • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks. • Performed spectrum analysis for new network installations, identifying optimized frequencies to avoid interference and congestion. • Tested and evaluated performance metrics such as range, throughput, interference rejection and more for Motorola communications networks. • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.

• Provided status updates to keep upper management informed and to reach goals.• Provided exemplary helpdesk service and support to assist customers.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Prioritized and organized tasks to efficiently accomplish service goals.• Demonstrated leadership by making improvements to work processes and helping to train others.

Demonstrate knowledge in one or more of the following areas: Networking, Infrastructure, Software Development, Manage Security Services, Cloud ServicesDemonstrate ability to multitask and prioritize workload under tight deadlines in a fast-paced environmentDemonstrate organizational, time-management, problem solving and follow-up skillsDemonstrate presentation and communication skillsDemonstrate ability to work as a team member

Configure workstations for returning workers

Gained exposure working with routers, switches, servers, Microsoft Azure, network charts, and CCTV monitoring Answered help desk requests and assisted with computer repairs and upgrades, assisted customers with House visits. Learned how to read network sheets and ipv4/ipv6 tables disaster recovery setup, Zendesk, inventory management. Take in and track inventory of I.t devices age location and functionality Reimage and update laptops and desktops