Justin Edwards Email & Phone Number

Atlanta, Georgia, United States

Credit Risk/Management. Underwriting Credit, Dealer Relationship/ Networking,

Plano, Texas

Richardson, Texas

• Assisted customer with orders and research concerns• Researched invoices and credits when necessary• Initiated emergency deliveries and division transfers based on customer needs• Monitored allocation and market shortage trends with different products• Responsible for ensuring continual and proper compliance with all distribution center corporate and regulatory compliance requirements• Act as the associate “in charge” when the supervisor or manager are not available• Assists supervisor/manager with interviewing potential candidates; may provide input for performance management process• Assists customer service representatives with customer problems such as missed shipments price adjustments and backorders; continually strives for prompt resolution• Works with field sales associates with coordinating special orders.• Works with warehouse associates, customers, and field sales associates to ensure that the order process runs smoothly• Ensures that customer service representatives are processing all phone, fax, mail, e-mail, and verbal orders from customers• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance escalates customers to Customer Service supervisor or manager in a courteous manner• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices on drugs• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information prices and availability, and changes in stock number• Communicates with all departments within the Distribution Center as well as Field Sales• System Proficiency: Microsoft Office, Citrix XenApp, The HUB, CIC, ECC, Street Smart

Downers Grove, Il

■ Communicate with patients as well as caretakers or nurses who rely on a DME to place and process new orders as well as re-orders for medical supplies ■ Create and establish accounts for new patients who may require Ostomy, Incontinence, Diabetes, Wound care supplies■ Work in alliance with manufacturers to provide consistent product knowledge for the patients’ needs. ■ Update insurance information as well as establishing proper connection with HCPCS codes to bill a specific patients insurance plan■ Track orders and send notifications to warehouses throughout the U.S to check stock, availability of an upcoming product or cancel orders. Also contact purchasing team to order special fit products for patients who have specific medical needs■ Review and submit patient prescription information to hospitals, medical offices or clinics■ Review the constantly changing insurance types, such as Medicare/Medicaid, as well Managed Care insurance plans■ Track down PCP (Primary Care Physician) NPI numbers as well as PECOS certification (primarily for Medicare patients,■ Follow up with patients or their caretakers directly regarding standing orders, and offer consistent follow up to ensure patient receives their needed supplies■ Establish a connection between a patient’s needs and their supplies, ensuring the supplies are the right fit for the patient. Furthermore if a patient experiences medical complications, assist them with making changes to their order to meet their need.■ Up-selling accessories such as skin barrier wipes, ostomy paste, remover wipes, sprays, deodorizers that not only benefit the patient but provide business opportunity for growth in revenue ■ Track lost orders and process replacement orders with empathy and immediacy■ Process overages and obtain letters of medical necessity to submit to a specific patients insurance plan■ Obtain and inform patient of co-payments due at the time of patient’s new/re-order.

Aurora, Il

■ Provide detailed product knowledge of Dyson technology ■ Resolve customer’s issues by providing over the phone technical support■ Track warranty parts and repairs■ Provide iconic customer service by taking ownership of customer’s issues, aiming for one-call resolution■ Produce accurate and complete documentation of customer interactions and activities ■ Identify problems and find solutions for the customer.■ Locate and track down unclaimed machines submitted for repair, make direct contact with service technicians across the U.S and follow up with them directly regarding any repair or replacement process■ Reach out to customer’s who’ve been awaiting parts and provide tracking status of any replacement machine or component.■ Review calls from other agents within the facility and provide the missing link to any circumstance that may call for review.■ Report any errors or concerns to a network of direct Regional Service Technicians.■ Run UPS and FedEx reports to confirm deliveries of machines and notate accounts with tracking information■ Follow up with customer’s who submit damaged machines under warranty and verify warranty provisions with independent service contractors as well as Dyson Service Centers *As of November of 2014, I'm currently training on our new after-sales software as a "Super User". Come April 14th, 2015 myself and two other associates will have the task of training the site (110 agents) on our new after-sales software.

Lisle, Il

Same duties and tasks as a Customer Service Representative but also took on more responsibility■ Enlighten patrons of upcoming policies and procedures that are coming into effect■ Leave detailed notations in IPASS accounts and toll way violations regarding to what efforts I made to assist them during calls and what actions need to be taken moving forward to resolve any problem a patron may have■ De-escalate irate customer’s by explaining protocol and procedure of the toll-way and provide knowledge to the customer to better understand toll violations and disputes■ Provide information on hardship statuses and disputes

Lisle, Il

■ Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information regarding to their IPASS accounts in a calm, and friendly manner■ Help customers create and establish new IPASS accounts by phone. ■ Provide feedback regarding misunderstandings about toll violations, locate toll payments submitted online, and submit credit card payments by phone to close outstanding toll violation notices in a resilient and professional manner.■ Identify and escalate priority issues to appropriate members of staff ■ Submit credit card and gift card payments by phone to replenish accounts ■ Assist IPASS patrons with updating their accounts online by adding new vehicle information, payment information and personal information and splitting/merging current accounts.■ Inform IPASS patrons about their account usage, and toll way billing procedure, and proper payment methods to show patrons how having an IPASS account can benefit them■ Submit orders for new equipment for their IPASS accounts, i.e. adding additional transponders,

Assist customers with merchandise Keep track of current promotions and offers from all major wireless carriers.Run and process credit applications and handle depositsKeep a clean professional appearanceAlways have the customer leaving wanting to come backStock, organize and inventory equipment within my departmentSecure private customer information and ensure I was trusted with their personal information,Educated consumers on upcoming technology and help them have a better understanding of what works best for them

Prep kitchen and help assist chef with presenting plates and suchSet up dining room by cleaning floors, kitchen tables and chairs and then setting up cutlery on the tableAssist the residents by helping them to their seats and serving them in a friendly, timely and professional mannerManaged residents food restrictions and special diets due to doctor’s orders or medical conditions Clean up dining room after each meal and clean the kitchen by washing up wares and wiping down equipmentPrep the evening snack counter with late night snacks so the residents could have food while the kitchen was closed

Crystal Lake, Il

Cashier■ Promote credit card sales by offering existing customers exclusive offers and financing■ Up-sell product care plans and warranties to increase company profit and also protect the customer’s recent investment■ Handle guest sales in a prompt courteous manner■ Maintain a clean and organized work environment■ Manage cash register transaction with exceptional accuracy

Bachelor Of Business Administration - Bba, Business Administration And Management, General, B

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration, B+

Activities and Societies: C.J Club,Volunteered at the Victim's Of Domestic Violence Center in Joliet, IL

Bachelor Of Applied Science (B.A.Sc.), Social Sciences, B+