Justin L. Email & Phone Number

Richmond, BC, CA

Vancouver

Vancouver, British Columbia, Canada

• Contributed to the delivery and payments administration of Jordan’s Principle in meeting various needs including rental payments, medical fees, travel, education, and reimbursements.
• Delivered funding and advance payments adhering to the Financial Administration Act in line with Section 34.
• Regularly updated and maintained information management systems based on financial and internal data tracking systems, which included SAP, Excel spreadsheets, GCcase, and GCdocs.
• Consolidated, reproduced, revamped, and improved on information regarding new or improved administrative payment systems, processes, and procedures.

Vancouver, British Columbia, Canada

• Monitored the General Delivery inbox of Centre of Expertise for Diversity and Inclusion to ensure related requests and enquiries were actioned in a timely manner.
• Coordinated and administrated services in research efforts, facilitation of focus groups, chaired, and compiled team meeting minutes.
• Provided guidance and training to support programs, service deliverables, collaborated and coordinated with internal partners through interviews, additional resources, and best practice guides.
• Participated in consultations and liaison with internal stakeholders for furthering awareness efforts on the departmental, regional, and national level.
• Actively created and maintained the Centre’s Intranet content, including a multicultural events calendar, which was the biggest and most popular educational piece for employees in the Western-Territories region.
• Acted as the Editorial General Lead for several editions of the Centre’s monthly publication, “Diversity, Inclusion and You!” to promote and highlight diverse voices and stories.

Coquitlam, British Columbia, Canada

• Successfully transferred to downtown Vancouver Sinclair Centre from September 2022 - June 2023.
• Delivered services and programs including Social Insurance Number, Old Age Security, Canada Pension Plan, Employment Insurance, and Passport applications to the public, which involved obtaining and providing.
• Delivered group information sessions to Canadian citizens on service offerings and other government-related services, which included collaboration with internal and external stakeholders.
• Met the deliverables of Site Lead for ESDCC with United Way Charitable Campaign.
• Performed the responsibilities of Occupational Health and Safety (OHS) Lead for Service Canada Coquitlam office.

Vancouver, British Columbia, Canada

• Served families, with empathy coming from various backgrounds and circumstances.
• Streamlined business processes in a highly efficient manner. Supported leadership in day-to-day operations and tasks.
• Advised families when exploring different options for contracts and services, which resulted in an increase of sales. I managed several accounts with an average of $40,000 incoming revenue per month.
• Collaborated with stakeholders, specifically over 10 vendors, on a weekly basis in updating accounts, updating information, and transfer of funds. Identified and escalated payment discrepancies with heat tickets, bank.
• Detailed bookkeeping resulted in a recovery of $35,000 in revenue for 2019 by auditing 2018 books.
• Created training manuals to improve work efficiency and accurate paperwork for sales team while catering the training materials to fit the learning capabilities of staff.

Bachelor Of General Studies In Education, Curriculum And Instruction

Activities and Societies: Simon Fraser Taiwanese Association (SFUTA) Secretary

High School Diploma

Activities and Societies: Badminton team