- Manage the technical support team, and day to day IT Operations, with numerous direct reports and vendor non-direct reports.- IT lead for strategic organizational project implementation.- Assist the IT Director with the management of the overall information infrastructure.- Manage and coordinate outsourcing resources and vendors in support of the infrastructure.- Assist in business continuity and disaster recovery.- Assist with day to day support and new implementations of the IT Infrastructure.

Provide Level 3 support for network and desk side services, in an 1000+ user environment. Project Management.Management of a Cisco UCS VMWare environmentCisco IP Telephony administration and support.Kronos WFC Implementation and management.Windows Server, Active Directory environment engineering and support.Manage Symantec Endpoint server and clients.Manage Symantec Backup Exec for all systems, and use Iron Mountain off-site storage.Microsoft Exchange Server and client support.Technical lead for a 29 practice digital office deployment and EDR deployment.Digital Imaging & X-Ray supportPostini email spam and encryption management.HP ThinClient management.Monitor network performance and hardware utilizing OpManager monitoring software.Blackberry Enterprise Server administration.Project Management of all large scale deployments.

On-site Lead Engineer for 500+ users GE Money site.Provide Level 3 support for network and desk side services.SafeBoot Data Encryption Administrator for all Central US GE Money Locations.Windows 2000/2003 Server; Active Directory Environment support.Client side - Windows 2000 & Windows XPData Recovery System management.-Use of Iron Mountain Off-Site Records and Backup Management.Avaya IP Phone System Support.Definity Site Administration PBX & VM support.Currently attending Dell Server and Workstation Certification TrainingVeritas NetBackup support.Main point of contact for all IT Equipment Vendor related issues for St. Paul.

Provide Level 2 and Level 3 Desk side support.Assisted on the rollout of approximately 250 pc's on the local networkIncluded both desktop and laptop PC'sAll PC's Windows 2000Assisted on a Microsoft Exchange Server 2000 migration.Was assigned to a team lead position, overseeing 10 other contract employees during the migration.Migrated approximately 2000 PC's to the new configuration.Performed an upgrade from Oracle 7.1 to Oracle 8.1.7 and FileNet Software Suite upgrade on select PC's. Also assisted users with all other miscellaneous desktop support issues.

Provide HW/SW & Network support to then entire East and West Metro 3M Campus'Configure and install new PC's for clients to their exact specifications. Responsible for all software support in specific assigned areas of numerous buildings. IE: Lotus Notes, MS Office Suite, all handheld applications, Windows 9x - XP, and numerous 3M proprietary applications.Network setup for both PC's and network enabled hardware. Utilizing both Cat5 Ethernet and wireless environments.Installation of new hardware - IE: printers, monitors, memory upgrades, and repairing/replacing all other miscellaneous internal PC hardware.

Provide hardware and software support to 60+ contract based clients and over 200 non contract/walk-in clients. Using Microsoft Visio, created intricate project and infrastructure documentation and diagrams.Network wiring experience in both Cat5 Ethernet and Coaxial, in numerous building situations and setups.Advanced level knowledge of all Microsoft Operating Systems, including Server Operating Systems.Advanced knowledge of Cable/DSL router configuration, installation, and troubleshooting.Experience in the setup, and support of Veritas Backup Exec and all aspects of Disaster Recovery.Experience in the setup and support of Microsoft Exchange and IIS. And the configuring of Front Page Extensions.Advanced level of knowledge in the entire MS Office Suite, and most MS Client applications.Administration of Novell 4 & 5, and implementation of Windows Novell Clients on the network.