Founder The Happy Farmer, Fully Licensed Cannabis Cultivator

BUSINESS PLAN DEVELOPMENT | SALES & REVENUE GENERATION | STAFF TRAINING STORE OPERATIONS MANAGEMENT | CUSTOMER SATISFACTION | PAYROLL MANAGEMENT• Independently recognized as the #1 performer for most customer engagement among managers across NJ while serving as a main point of contact for administering conflict resolution to achieve win-win agreements• Operate as a main contributor for managing all facets of store operations for an ($18M) store, while facilitating permits, regulations, and food services regarding the (45K) sq. ft. building• Display excellent leadership abilities while motivating and coaching (25+) sales associates to meet daily smart goals and leverage sales best practices to maximize performance and achieve customer satisfaction• Support delivery logistics issues, regarding ($400K+) per week in deliverables, while managing day-to-day responsibilities including payroll, KPIs, and tracking performance• Establish sales objectives by forecasting and crafting annual sales quotas while projecting expected sales volume and profit for new & existing product lines• Determine gross-profit plans by implementing marketing strategies while cultivating and implementing new sales initiatives, strategies, and programs to acquire new customers and retain existing clientele• Achieve growth and exceed sales targets by directing high-performing sales personnel while designing and implementing a strategic business plan to expand company’s customer base and brand presence• Maintain advanced understanding of customer needs and monitor behaviors & preferences while resolving escalated customer complaints regarding sales & services• Nurture long-lasting customer relationships by understanding client needs while identifying emerging markets trends and market shifts• Execute a multi-faceted role within an all-encompassing position, achieving organizational sales quotas by developing a business plan that covers sales, revenue, and expense controls

STORE MANAGEMENT | REVENUE GROWTH | PROCESS IMPROVEMENTS | INVENTORY CONTROL FEATURE MANAGEMENT | P&L MANAGEMENT | STRATEGIC PLANNING & ANALYSISCROSS-FUNCTIONAL TEAM LEADERSHIP | CLIENT RELATIONSHIP MANAGEMENT | BUDGET OVERSIGHT• Showcased advanced store management acumen while overseeing & supervising ($90M) store as well as leading a team of (400+) employees regarding $MM revenue on a yearly basis• Attained best in market “Store Inventory” for a specific year; slashed wait times on “site to store” and “pick up today” orders; and achieved consistent improvements on “CFF” Clean, Fast, and Friendly scores• Accountable for inventory controls, feature management, conducting final interviews for new hires, approval of on-hand changes, and leveraging wages vs. sales for optimizing the store’s P&L management• Supported upper management with planning and implementing strategies to attract new consumers while coordinating daily customer service operations (e.g. sales processes, orders and payments)• Facilitated process improvements, utilizing strategies for inventory control and on-shelf availability, thus utilizing a strong work ethic, relationship building, and prioritization skills to achieve strategic goals • Tracked the progress of weekly, monthly, quarterly, and annual objectives; monitored and maintained store inventory; evaluated employee performance and identified hiring & training requirements • Steered & directed retail operating costs, budgets, and resources; communicated with clients and evaluated their needs; researched emerging products and utilized insightful data to update the store’s merchandise

CUSTOMER RELATIONSHIP MANAGEMENT | CHANGE MANAGEMENT | TEAM BUILDINGSALES LIFE-CYCLE MANAGEMENT | BUSINESS EXPANSION | OPERATIONS & SALES OPERATIONS• Built membership from (1500) members to (5000), thus generating business expansion while promoting (5) Assistant GMs and training newly hired GMs in a (6) week intensive multi-faceted business program• Remained accountable for operations and sales in a multi-recreational facility and successfully streamlined P&L management with a monthly budget of over ($500,000)• Conducted the Designated Training Center for all NJ Membership Sales Consultants while optimizing team building through motivational seminars and evaluating successful employee-membership engagement• Achieved position as a top (5) General Manager for (4) consecutive years; finalist for “Pride of TSI”; ranked the club within (1) of the top (5) in the nation for (3) years consecutively; “Overall Satisfaction Rating” (97%)• Involved in client engagement & customer relationship management, while adapting to change, developing top-down selling strategies, managing sales life-cycle, and utilizing sales best practices

STORE OPERATIONS MANAGEMENT | NEGOTIATING CONTRACTS | VENDOR MANAGEMENTSTRATEGIC & TACTICAL LEADERSHIP | PROJECT MANAGEMENT | AUDIT & ASSURANCE• Operated as the director of sales & operations, and regional & district manager across multiple locations while opening 20+ stores on behalf of Sprint, thus managing negotiations with vendors to achieve agreements• Delivered strategic & tactical leadership to identify and implement initiatives for store sales and operations while managing special retail projects with direct management of (12) area sales professionals • Coordinated with Sales and Marketing departments to ensure a high-level of support regarding company initiatives while managing store inventory by conducting daily reviews and bi-weekly inventory audits• Led the #1 store in the country for gross adds (1K) and accessory revenue of ($1M) for (11) of (12) months while integrating team requirements to create policies & procedures and streamlined sales channels• Exceeded 90% accuracy on all corporate audits while creating customized presentations to optimize sales performance, thus utilizing best practices to educate (60+) store managers and regional staff• Visited stores and field partners to evaluate areas of opportunity and measured effectiveness of current programs while serving as a single point of contact for the entire NY metro channel during merger with Nextel• Consistently earned increased responsibilities and promotion based on performance excellence as well as attained recognition as a high potential employee for delivering value added services• “Most Valuable Player NY Metro (2004)”, “Mystery Shop and Customer Satisfaction Award” winner