Justin Baldwin Email & Phone Number

New Jersey, United States

Founder The Happy Farmer, Fully Licensed Cannabis Cultivator

Trenton, New Jersey, United States

Central New Jersey

• BUSINESS PLAN DEVELOPMENT | SALES & REVENUE GENERATION | STAFF TRAINING STORE OPERATIONS MANAGEMENT | CUSTOMER SATISFACTION | PAYROLL MANAGEMENT
• Independently recognized as the #1 performer for most customer engagement among managers across NJ while serving as a main point of contact for administering conflict resolution to achieve win-win agreements
• Operate as a main contributor for managing all facets of store operations for an ($18M) store, while facilitating permits, regulations, and food services regarding the (45K) sq. ft. building
• Display excellent leadership abilities while motivating and coaching (25+) sales associates to meet daily smart goals and leverage sales best practices to maximize performance and achieve customer satisfaction
• Support delivery logistics issues, regarding ($400K+) per week in deliverables, while managing day-to-day responsibilities including payroll, KPIs, and tracking performance
• Establish sales objectives by forecasting and crafting annual sales quotas while projecting expected sales volume and profit for new & existing product lines

New Jersey

• STORE MANAGEMENT | REVENUE GROWTH | PROCESS IMPROVEMENTS | INVENTORY CONTROL FEATURE MANAGEMENT | P&L MANAGEMENT | STRATEGIC PLANNING & ANALYSISCROSS-FUNCTIONAL TEAM LEADERSHIP | CLIENT RELATIONSHIP MANAGEMENT | BUDGET.
• Showcased advanced store management acumen while overseeing & supervising ($90M) store as well as leading a team of (400+) employees regarding $MM revenue on a yearly basis
• Attained best in market “Store Inventory” for a specific year; slashed wait times on “site to store” and “pick up today” orders; and achieved consistent improvements on “CFF” Clean, Fast, and Friendly scores
• Accountable for inventory controls, feature management, conducting final interviews for new hires, approval of on-hand changes, and leveraging wages vs. sales for optimizing the store’s P&L management
• Supported upper management with planning and implementing strategies to attract new consumers while coordinating daily customer service operations (e.g. sales processes, orders and payments)
• Facilitated process improvements, utilizing strategies for inventory control and on-shelf availability, thus utilizing a strong work ethic, relationship building, and prioritization skills to achieve strategic goals

New Jersey

• CUSTOMER RELATIONSHIP MANAGEMENT | CHANGE MANAGEMENT | TEAM BUILDINGSALES LIFE-CYCLE MANAGEMENT | BUSINESS EXPANSION | OPERATIONS & SALES OPERATIONS
• Built membership from (1500) members to (5000), thus generating business expansion while promoting (5) Assistant GMs and training newly hired GMs in a (6) week intensive multi-faceted business program
• Remained accountable for operations and sales in a multi-recreational facility and successfully streamlined P&L management with a monthly budget of over ($500,000)
• Conducted the Designated Training Center for all NJ Membership Sales Consultants while optimizing team building through motivational seminars and evaluating successful employee-membership engagement
• Achieved position as a top (5) General Manager for (4) consecutive years; finalist for “Pride of TSI”; ranked the club within (1) of the top (5) in the nation for (3) years consecutively; “Overall Satisfaction Rating”.
• Involved in client engagement & customer relationship management, while adapting to change, developing top-down selling strategies, managing sales life-cycle, and utilizing sales best practices

Greater New York City Area

• STORE OPERATIONS MANAGEMENT | NEGOTIATING CONTRACTS | VENDOR MANAGEMENTSTRATEGIC & TACTICAL LEADERSHIP | PROJECT MANAGEMENT | AUDIT & ASSURANCE
• Operated as the director of sales & operations, and regional & district manager across multiple locations while opening 20+ stores on behalf of Sprint, thus managing negotiations with vendors to achieve agreements
• Delivered strategic & tactical leadership to identify and implement initiatives for store sales and operations while managing special retail projects with direct management of (12) area sales professionals
• Coordinated with Sales and Marketing departments to ensure a high-level of support regarding company initiatives while managing store inventory by conducting daily reviews and bi-weekly inventory audits
• Led the #1 store in the country for gross adds (1K) and accessory revenue of ($1M) for (11) of (12) months while integrating team requirements to create policies & procedures and streamlined sales channels
• Exceeded 90% accuracy on all corporate audits while creating customized presentations to optimize sales performance, thus utilizing best practices to educate (60+) store managers and regional staff