Justin Aguilo Email & Phone Number

San Francisco, California, United States

• Enable customers to confidently navigate themselves from end-to-end through the airline processes and facilities, while delivering a consistent exceptional client-facing experience.
• Communicate cross-functionally across departments to ensure company policy and customer confidence is upheld by diligently performing multiple safety and service product-specific tasks.
• Transform high-tense environments into positive customer interactions through creative de-escalation and problem solving, while remaining engaged, friendly, and professional.
• Readily captivate and cater to hundreds of individuals from different backgrounds per flight.
• Streamline and implement adapted processes through feedback from clients and co-workers.
• Flexible in working all cases and hours 24/7 and prepared to work in unforeseen circumstances.

• Cultivated an upbeat atmosphere by greeting and connecting with local and international clients.
• Collaboratively brainstormed and created unique designs with prospective customers utilizing a variety of tools and in-house software to maximize studio sales.
• Vital in multiple record breaking quarters of profit through social media and marketing efforts.
• Managed studio finances (expenses and employee payroll), tracked and recorded inventory, maintained a clean, engaging studio appearance, and other administrative duties.
• Instrumental in the digitization of existing systems to improve all business and employee logs.

• Supported the Vice President of Online Publicity by managing corporate phone calls, scheduling meetings, organizing travel, liaising with other teams/departments, and other administrative tasks.
• Escorted talent and press when working on-site at screenings, interviews, and special events, while upholding a high level of professionalism and confidentiality.
• Aided publicists by updating information tools, compiling requests, and tending to specific needs.
• Conducted research of hundreds of media sites to create presentation decks for executive review.
• Optimized the department’s social media tracking tool through hyperlinking pages and results.
• Brainstormed as part of the digital marketing department sessions for the 2016-17 film slate.

• Conducted research on artists to make suggestions to the team for future festivals and concerts.
• Implemented hundreds of changes and updates to WME’s internal database.
• Handled sensitive data and ensured need-to-know information was released appropriately.
• Improved the department’s existing data tools by writing automated Excel macro codes.

• Directly supported Kaya Stewart to develop her Facebook, Instagram, and other digital accounts.
• Tracked merchandise purchases and media coverage throughout Kaya’s Warped Tour debut.
• Organized photo shoots, concerts, and events at well-known venues throughout America.
• Fostered relationships over the phone, e-mail, and in person with other industry stakeholders in Los Angeles, Nashville, and London.
• Provided fresh input in executive meetings for marketing and venture capital opportunities.