Justin Aguilo Email & Phone Number

San Francisco, California, United States

• Enable customers to confidently navigate themselves from end-to-end through the airline processes and facilities, while delivering a consistent exceptional client-facing experience.• Communicate cross-functionally across departments to ensure company policy and customer confidence is upheld by diligently performing multiple safety and service product-specific tasks.• Transform high-tense environments into positive customer interactions through creative de-escalation and problem solving, while remaining engaged, friendly, and professional.• Readily captivate and cater to hundreds of individuals from different backgrounds per flight.• Streamline and implement adapted processes through feedback from clients and co-workers.• Flexible in working all cases and hours 24/7 and prepared to work in unforeseen circumstances.

• Cultivated an upbeat atmosphere by greeting and connecting with local and international clients.• Collaboratively brainstormed and created unique designs with prospective customers utilizing a variety of tools and in-house software to maximize studio sales.• Vital in multiple record breaking quarters of profit through social media and marketing efforts.• Managed studio finances (expenses and employee payroll), tracked and recorded inventory, maintained a clean, engaging studio appearance, and other administrative duties.• Instrumental in the digitization of existing systems to improve all business and employee logs.

• Supported the Vice President of Online Publicity by managing corporate phone calls, scheduling meetings, organizing travel, liaising with other teams/departments, and other administrative tasks.• Escorted talent and press when working on-site at screenings, interviews, and special events, while upholding a high level of professionalism and confidentiality.• Aided publicists by updating information tools, compiling requests, and tending to specific needs.• Conducted research of hundreds of media sites to create presentation decks for executive review.• Optimized the department’s social media tracking tool through hyperlinking pages and results.• Brainstormed as part of the digital marketing department sessions for the 2016-17 film slate.

• Conducted research on artists to make suggestions to the team for future festivals and concerts.• Implemented hundreds of changes and updates to WME’s internal database.• Handled sensitive data and ensured need-to-know information was released appropriately.• Improved the department’s existing data tools by writing automated Excel macro codes.

• Directly supported Kaya Stewart to develop her Facebook, Instagram, and other digital accounts.• Tracked merchandise purchases and media coverage throughout Kaya’s Warped Tour debut.• Organized photo shoots, concerts, and events at well-known venues throughout America.• Fostered relationships over the phone, e-mail, and in person with other industry stakeholders in Los Angeles, Nashville, and London.• Provided fresh input in executive meetings for marketing and venture capital opportunities.