I’m an Account Executive with over 10 years of experience in IT support, account management, and customer success. I focus on matching technology solutions to client needs to help drive business growth. Throughout my career, I’ve worked hard to build strong relationships with clients and ensure they succeed with the right technical solutions. My ability to listen and respond to customer needs has led to a 25% increase in customer satisfaction and a 30% boost in client acquisition.In the last eight years, I’ve taken on leadership roles in IT, improving project performance and making changes that increased efficiency. For example, I improved workflows between departments and reduced system issues from five per week to less than one, speeding up responses and making operations run more smoothly. I’ve also managed IT support for over 20 departments, cutting downtime by 40% and boosting productivity by improving team collaboration.I’m skilled at connecting technical solutions with business goals. By working closely with teams, I ensure that every solution meets client expectations, leading to higher adoption rates and a 15% increase in client retention. My attention to detail in technical presentations and client interactions helps me address customer concerns quickly and improve satisfaction.I’m committed to a customer-first approach, always addressing both current and future needs. Whether in sales, training, or support, I’m focused on improving the customer experience and helping the business succeed. With a strategic mindset and a passion for technology, I approach every challenge with a solution-focused attitude.Skills: Account Management, Solution Selling, Consulting, SQL, Agile Methodologies, Sales Presentations, Sales, Business Analysis, Microsoft SQL Server, CRM, Cloud Computing, Technical Development, Strategic Partnerships, SEM, Veeam, Microsoft Azure, Troubleshooting, VMware, Servers, Windows.I’m always open to connecting with like-minded professionals. Feel free to reach out via LinkedIn or contact me directly at jausmarcus.work@gmail.com.