Justin Marcus Email & Phone Number

Atlanta, GA, US

Brooklyn, New York, US

• Coordinated with cross-functional teams to ensure alignment on project goals, boosting completion rates by 20%.
• Presented complex engineering solutions to cross-functional teams, addressing key project challenges; facilitated discussions that led to the identification of three major risk factors which improved alignment on.
• Fostered cross-functional collaboration by partnering with Sales Engineers for technical demos, achieving a 30% increase in conversion rates through precise solution alignment with client needs.

San Francisco, CA, US

• Facilitated troubleshooting for end-users, improving response times by two hours per ticket.
• Resolved an average of eight complex tech-related inquiries daily, producing a noticeable reduction in escalation rates within the first two months and enhancing team collaboration across departments.
• Revamped internal documentation protocols, leading to a reduction in issue resolution time from an average of 48 hours to just 24 hours; fostered improved communication between the sales team and technical.

Ithaca, NY, US

• Led training initiatives, increasing team sales performance by 75% through advanced sales techniques.
• Analyzed customer feedback and sales trends to tailor sales approaches for SaaS solutions, resulting in a 15% improvement in client acquisition during long sales cycles.
• Established effective follow-up routines for newly acquired clients;maintained consistent engagement strategies resulting in an expandedproduct adoption rate of over 20% within three months ofimplementation.

Cupertino, California, US

• Conducted 50+ hours of live training on change management, receiving positive evaluations from over 90% of attendees.
• Developed training initiatives for new hires, generating $150k in additional revenue within three quarters.
• Designed targeted follow-up engagements for educational institutions leading to an increase in recurring interactions by approximately four times during subsequent months; created lasting partnerships that contributed.
• Managed projects through all SDLC stages, from requirements gathering to testing and deployment, ensuring alignment with business objectives and adherence to deadlines.

Cupertino, California, US

• Simplified technical demos emphasizing cloud storage features, leading to a 75% increase in customer acquisition.
• Streamlined SaaS and cloud solution demos, increasing client acquisition by 75% by clearly aligning solutions with client needs.
• Conducted needs assessments within retail stores to recommend suitable educational technology solutions, enhancing learning outcomes through tailored data-driven approaches.
• . Completed comprehensive business analyses to define project scopes, refine requirements, and bridge gaps between business and IT teams, supporting data-driven decision-making.

Cupertino, California, US

• Refined SaaS product support, specializing in technical solutions that enhanced client service efficiency and satisfaction.
• Trained over 30 workforce management team members on customized tracking and support tools, decreasing onboarding time by four days per employee.
• Maintained communication channels with C-level executives and managed client relationships, contributing to long-term client retention.
• Resolved PC and Mac issues on-site, reducing follow-up calls by providing comprehensive solutions.
• Developed and optimized complex Microsoft SQL server queries to extract, analyze, and interpret large datasets, leading to a 30% increase in data processing efficiency.

Richfield, Minnesota, US

• Conducted product training for 200+ customers, reducing support inquiries by 30%.
• Produced training on product features and troubleshooting, enhancing customer independence.
• Led full-cycle sales efforts, closing sales for tech solutions while aligning with client requirements, resulting in a 30% client acquisition increase.

Cornell Sc Johnson College Of Business, Business, Management, Marketing, And Related Support Services

Master'S Degree, Organizational Leadership

Bachelor'S Degree, Non-Profit/Public/Organizational Management