Justin Breitenstein Email & Phone Number

Dayton, Oh, Us

Dayton, Oh, Us

Schaumburg, Illinois, United States

• Remediates customer network outages. • Provides support for a variety of customers nationwide with various applications and infrastructures.• Ensures inventory is up to date in monitoring and documentation.• Assists with incidents escalated from the help desk.• Responds to network alerts triggered in OpManager, SolarWinds, Nagios, and Paessler PRTG Network Monitor.• Updates and reviews existing SOPs for NOC processes.

Schaumburg, Illinois, United States

• Responds to security alerts and investigations triggered in Rapid 7 and EventLog Analyzer SIEMs, as well as Microsoft Azure and Microsoft 365 Security Center.• Investigates alerts, utilizing open-source intelligence, to verify if the activities were malicious or benign.• Disable user accounts, reset passwords, and block IP address(es) in firewalls in response to malicious activity.• Examines sign-in logs / authentication history for anomalous behavior.• Quarantines devices with confirmed malware or suspicious processes.• Provides recommendations to customers on resolving security incidents.

⦁ Manage offboarding and onboarding of users.⦁ Provide/revoke access to various applications and legacy systems.⦁ Add/remove users from shared mailboxes and distribution lists.⦁ Create/delete shared mailboxes and distribution lists.⦁ Provide/revoke access to various buildings/rooms for a user’s keycard.

⦁ Provide exceptional customer service and technical support to end users.⦁ Deploy and install software.⦁ Troubleshoot various issues regarding user’s peripherals such as keyboards, mice, printers, and docking stations.⦁ Diagnose and repair issues for MFA applications and tools such as HYPR and Yubikey.⦁ Troubleshoot issues with VoIP software such as Cisco Jabber.⦁ Initiate remote sessions to users’ machines using applications such as ConnectWise, Windows Remote Assistance, and RDP.⦁ Experience with Google Web Applications such as Google Docs, Sheets, Meets⦁ Troubleshoot end user devices such as iOS and Android phones and tablets.⦁ VPN Troubleshooting with Cisco AnyConnect, Symantec Endpoint Protection, Global Protect, and Pulse Secure.⦁ Basic Troubleshooting with BitLocker⦁ Malware removal for end user machines.⦁ Manage service requests such as software installation and password resets.⦁ Build and troubleshoot virtual machines with Amazon Workspace⦁ Troubleshoot virtual machines in vSphere⦁ Train and guide new hire Service Desk Analysts.

Dayton, Ohio, United States

Dayton, Ohio, United States

Associate Of Applied Science, Computer Systems Networking And Telecommunications

⦁ Configure routers and switches and networks, troubleshoot network components and connections. ⦁ Design, document and implement computer.

Education record

Computer Systems Networking And Telecommunications, 11-12

Education record