• Advocate and promote diversity, equity, and inclusion initiatives. • Promote agency mission and promote a healthy, strong agency culture.• Cultivate a robust and healthy culture by leading by example and effectively communicating and listening. • Interview, hire, train and develop employees, including planning and assigning work.• Conduct performance reviews, reward and coach employees, address complaints, and resolve problems.• Recruit, mentor, motivate and inspire a team of four employees in the Research and Training department.• Develop internal and external training documents, including onboarding, job aides, and job descriptions. • Serve as agency floor warden to ensure all staff safely evacuate during an emergency (CPR Certified)• Advise executive director and Agency Board in developing business plans and initiatives. • Design, develop and recommend strategic plans for the organization that is both cost and time-efficient.• Manage conference budget and spending, including leading the planning and execution of four annual offsite conferences with a yearly attendance of 600+ individuals.• Author and promote IT Request for Proposals, including scoring and selecting the vendor. • Define project scope, timeline, and change control processes for agency projects.• Oversee project resources, progress, completion timeframes, and budget, exceeding performance targets.• Organize and lead multiple agency and software development projects through the project lifecycle.• Compose project quality control standards, evaluate deliverables, identify, manage, and mitigate risks• Research and interpret State labor and employment laws, regulations, policies, and directives.• Perform desktop support and technical advisor activities to SERB staff, customers, and the public.• Collect, analyze, and author SERB’s annual Cost of Health Insurance in Ohio’s Public Sector Report.

• Oversaw all aspects of personnel scheduling and production goals to minimize overtime. • Mentored, trained, and motivated 27 employees and managed workload to meet production requirements.• Improved quality control system processes to minimize defects leaving the production facility. • Persuaded leadership to improve safety standards and improve workplace conditions for employees. • Co-authored work manuals and job descriptions for all positions within Uniform Department. • Developed and implemented viable employment practices to retain and promote employees.• Attained goal of increased job satisfaction by increasing quantity of fans and anti-fatigue floor mats. • Customized washer and dryer times to minimize rewash and reduce electricity and gas consumption.• Managed product ordering, inventory levels, chemical usage, and proper equipment function. • Enforced safety protocols and training requirements regarding MSDS and OSHA compliance practices.• Co-sponsored cost control initiatives and practices: including expenses. • Persuaded for better communication practices between production employees and management. • Advocated for high-quality products that meet or exceed customers’ expectations.

• Advised management regarding all IT-related functions and managed three servers and thirty PCs. • Upgraded server operating systems and SQL databases.• Maintained Active Directory, DNS, DHCP, and SQL platforms.• Implemented ARC Serve server backup system, RFID garment, and mat sorting software.• Assisted with integrating a new garment sort system, automated washroom systems, and routing. • Provided desktop support and resolved computer, printer, and phone issues.• Managed print toner inventory, ordered, and installed cartridges as needed.