Justin Bull Email and Phone Number
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An Inspiring, engaging change and transformation leader with over 20 years cross-functional experience in both Telecoms and Automotive industries. A proven track record of delivering large and complex business, process and technical transformational change programmes across many levels of the organisation.Experienced people manager within Programme, IT, Head Office, Manufacturing and Contact Centre, sectors. An excellent communicator, confident in influencing across, up and down the organisation.Six-Sigma Black Belt, MSP practitioner and Chartered Engineer.
Volvo Cars
View- Website:
- volvocars.com
- Employees:
- 21135
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Interim Consultant - Head Of Market & Product Operations - Global Online DigitalVolvo Cars Aug 2020 - PresentGothenburg, Vastra Gotaland County, SwedenEngaged by Volvo Car Group to define, set-up recruit and embed new Market & product operations organisation across the entire Global online Digital business. Leading the delivery, enhancement, embedding and operational support for all Digital markets.
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Interim Consultant - Care By Volvo Uk Ltd Digital LeadVolvo Cars Apr 2019 - PresentGothenburg, Vastra Gotaland County, SwedenResponsible for defining, leading and delivering and launching the Digital set-up of Care by Volvo UK Ltd, a new cars subscription subsidiary business of Volvo Car Group and Care by Volvo AB. The launch has become the most successful so far with over 500 subscriptions in the 1st 3 months.
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Interim Consultant - Digital Acceleration - Care By Volvo AbVolvo Cars Feb 2018 - Apr 2019Gothenburg, Vastra Gotaland County, SwedenEngaged by Volvo Car Group to lead the early engagement, Digital evaluation and scope definition across identified key markets in EMEA and APAC. This particularly focused on UK, The Netherlands, Norway and China.
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Co-Founder And DirectorChangemaker Jul 2017 - PresentMaidenheadChangemaker’s bring deep knowledge and proven experience in designing and delivering change in a broad range of environments. We are a team of associates that combine consultancy, interim management and contract experience to provide a flexible solution to ensuring your change delivers the results you need.Whilst our background is diverse, our approach is consistent, providing trusted advisors that are heavily invested in your success and the success of your change programme. -
Founder And DirectorJust Consulting Ltd Mar 2016 - Jul 2020MaidenheadJust Consulting is a new niche consultancy delivering Business Change, Transformation and Programme Delivery services across the Mobility, Telecoms and Digital Services sectors. -
Interim Consultant - Digital And Connectivity - EmeaVolvo Cars Nov 2016 - Dec 2017Maidenhead, UkMy engagement with Volvo Cars Group has been focused on building a capability across the UK market to increase the adoption of connected car services, digital tools and experiences and the launch of subscription services, Leading a transformation programme across all areas of the business. This has expanded across the large markets in the EMEA region by sharing best practice, and engaging partners to develop and deliver future connected services.
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Transformation Consultant - Connected CarVolvo Car Uk May 2016 - Nov 2016MaidenheadInitial engagement with Volvo Cars UK to identify and create a transformation programme to re-launch their connected car proposition in the UK market. -
Head Of Business TransformationThree. May 2015 - Feb 2016Maidenhead, Berkshire, United KingdomLeading the transformation of our business planning and governance at Three UK. -
Head Of PmoThree. Aug 2011 - May 2015Maidenhead, UkAccountable for the PMO, transforming our Programme and Project delivery & governance, Leading the Investment & Business demand planning and delivery across the entire Three UK portfolio. Directly accountable for delivering a number of large cross functional change programmes. Led the integration of Project & Programme Management function from Ericsson as part of a Multi £m, Multi-year Managed Service Transformation.
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Head Of Programme Launch ManagementThree. Dec 2010 - Aug 2011Accountable for Change & Launch Management across Three UK, ensuring our organisational capability is ready to support major change in support of both our customers and operating infrastructure.A key part of this was driving the organisational transformation of centralising all our Programme & Project Management activity across Three UK into one Programme Office function.
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Head Of Customer Planning & ImplementationThree. Jun 2008 - Oct 2010I led all support for the customer contact centers at 3 in both the UK & India. This included Business & Resource Planning, Change Management & Implementation, Billing Analysis & incident management Service Delivery incl Systems Delivery & improvement and the Management of our self-service channels including Digital. I was responsible for defining & delivering our service strategy, delivering an ever improving customer experience and maximising the efficiency of our service.From 2009… Show more I led all support for the customer contact centers at 3 in both the UK & India. This included Business & Resource Planning, Change Management & Implementation, Billing Analysis & incident management Service Delivery incl Systems Delivery & improvement and the Management of our self-service channels including Digital. I was responsible for defining & delivering our service strategy, delivering an ever improving customer experience and maximising the efficiency of our service.From 2009, my responsibilities increased to include Programme Management for both Customer Service and Finance functions in Three UK. Show less
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Customer Service Delivery ManagerThree. Jul 2007 - Jun 2008Implemented and led a Change Management delivery process. Led a cross functional call reduction to reduce Opex by £2m pa. Created & implemented a Premium Service channel for our High Value customers. Led the relationship with other parts of the business in prioritising actions to improve our customer experience on critical customer journeys.
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Planning & Performance Manager, Customer ServiceT-Mobile Sep 2005 - Jul 2007Built & deployed a 4-year technology roadmap to deliver a strategic framework for improved customer service capability through exploiting self-serve, telephony and CRM solutions enabling continued cost reduction & revenue generation capability. Delivered a £15m Opex reduction programme -
Senior Service Delivery ManagerT-Mobile Jul 2002 - Jan 2005Leading a team of Service Delivery Managers accountable for developing & implementing segmented customer service strategies & CRM propositions together with ensuring the successful implementation of new products and market propositions, support the growth of revenues whilst also reducing Opex by £2M and enabling a 5% increase in Customer Satisfaction. Developed & managed the Business Planning process for Customer Service.
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Service Improvement ManagerT-Mobile Sep 2000 - Jul 2002Improved end to end complaint handling processes to ensure T-Mobile UK attained the new OfCom metering and billing standard. Achieving <0.1complaints/1000 customers. Implemented change control process across customer service operations.
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Body-In-White Quality Manager- New MiniBmw (Uk) Manufacturing Ltd Mar 1999 - Sep 2000Oxford, United KingdomAligned business processes, organisation, roles & skills across Body-In-White function with plants across the BMW group, implementing process control systems & setting targets.Launched Rover 75 Tourer model achieving JD power UK Top 3 award. -
Supplier Quality ManagerBmw (Uk) Manufacturing Ltd Dec 1997 - Mar 1999Oxford, United KingdomResponsible for managing the successful launch of the Electronic/Electrical, chassis and powertrain component manufacturing quality across 50+ suppliers on the Rover 75 project.
Justin Bull Skills
Justin Bull Education Details
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Beng (Hons) -
Chartered Engineer -
Member Iet
Frequently Asked Questions about Justin Bull
What company does Justin Bull work for?
Justin Bull works for Volvo Cars
What is Justin Bull's role at the current company?
Justin Bull's current role is Expert at helping organisations to navigate through change and transformation in an increasingly digital world..
What is Justin Bull's email address?
Justin Bull's email address is ju****@****ars.com
What is Justin Bull's direct phone number?
Justin Bull's direct phone number is +46315*****
What schools did Justin Bull attend?
Justin Bull attended University Of Hertfordshire, University Of Hertfordshire, Chartered Engineer, Member Iet.
What are some of Justin Bull's interests?
Justin Bull has interest in Science And Technology, Education, Environment.
What skills is Justin Bull known for?
Justin Bull has skills like Business Transformation, Telecommunications, Program Management, Service Delivery, Pmo, Stakeholder Management, Change Management, Cross Functional Team Leadership, Customer Experience, Business Process Improvement, Crm, Strategy.
Who are Justin Bull's colleagues?
Justin Bull's colleagues are Roopy Dhaliwal, Maja Hansen, Carl Andersson, Sylvain Sauvage, Lorenzo Marçal, Ahmed Adel, Björn Saar.
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Justin Bull
Systems Support Team Leader At Norfolk & Norwich University Hospital Foundation TrustGreater Norwich Area, United Kingdom2hpcds.com, hotmail.co.uk -
3barcap.com, barclays.com, copperstreetcapital.com2 +442076XXXXXX
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