Justin Chan Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Client Consultation:Conducted comprehensive consultations with clients to understand their specific visa requirements and eligibility.Provided clear and accurate information on visa categories, processes, and documentation requirements.Documentation Management:Assisted clients in compiling and organizing required documentation for visa applications.Reviewed and verified documents to ensure compliance with immigration regulations and embassy/consulate requirements.Application Submission and Follow-up:Prepared and submitted visa applications on behalf of clients, ensuring accuracy and completeness.Maintained proactive communication with immigration authorities, tracking application progress, and addressing any issues that arose during the process.Regulatory Compliance:Stayed abreast of changes in immigration laws, policies, and procedures to provide up-to-date and accurate advice to clients.Ensured strict adherence to all relevant immigration regulations and maintained a high level of ethical standards in all interactions.Problem Resolution:Effectively addressed and resolved challenges or concerns related to visa applications, demonstrating a commitment to client satisfaction.Collaborated with internal and external stakeholders to streamline processes and improve service delivery.

Penang, Malaysia

• Oversee all administrative functions for 100+ properties, ensuring on-time rent collection and prompt resolution of tenant issues. • Actively list an average of 3 to 5 properties per quarter for sale and rental, significantly enhancing visibility and reducing time on market. • Manage the renewal process for tenancies, achieving a high retention rate of 95% and consistently maintaining tenant satisfaction. • Strategically manage the tenancy renewal process, securing a 95% retention rate and consistently elevating tenant satisfaction. • Supervise 2 in-house contractors to ensure proper maintenance and repair across all properties, upholding safety standards and property integrity.

Georgetown, Penang, Malaysia

• Ensure timely payment of all maintenance fees for 147 condominium units. • Support the Assistant Building Manager with task management and coordination of 13 vendors and contractors for repairs and maintenance. • Prepare and distribute monthly reports and meeting minutes to 200 residents. • Respond to and resolve 20+ weekly inquiries, providing effective assistance and support to residents. • Managed and resolved 20+ residents complaints bi-monthly, enhancing residents satisfaction by 30% in the role of Administrator Executive at One Tanjong.

Georgetown, Penang, Malaysia

• Spearhead administrative operations by scheduling over 10 monthly appointments for clients with visiting facilitators, ensuring precise coordination. • Amplify service promotion through social media and website updates. • Assess and interpret client needs with precision, seamlessly directing the client to the most suitable facilitator. • Facilitate the execution of numerous talks and workshops by providing essential support to facilitators, enhancing the learning experience for all participants. • Assist the director by meticulously handling both professional and personal tasks, ensuring optimal organization and efficiency. • Conduct and lead training sessions and workshops for clients, offering at least 4 educational events per month to enhance client skills and knowledge.